Software Developer

Pennington, New Jersey

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry.

Position Summary

As a software Engineer, you will be working with some highly talented IVR developers delivering complex self service solutions for the contact center using Genesys and Nuance technologies. This role includes, but is not limited to, solution development using proven best practices, testing and support of IVR applications in a Cloud environment. As a software engineer the person will need to ensure that the systems design and solutions are aligned to achieve the desired business outcomes, and that team practices coding/quality control practices that are aligned to achieve the desired technology outcomes.Must have significant experience through multiple software implementations and have developed both depth and breadth in IVR and Genesys technologies

Required Qualifications

5+ years hands on software development experience in IVR or full stack programming
Previous experience with Speech enabled IVR development using Genesys or/Nuance Framework is a plus
Experience with Java/JavaScript & Eclipse SDK
Bachelor’s degree in computer science or software engineering.

Desired Qualifications

Familiarity in deploying contact center solutions in a private or public cloud environment
Experience in building/deploying applications on MS Azure or openshift platform

Responsibilities:

Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
Utilizes multiple architectural components (across data, application, business) in design and development of client requirements
Performs Continuous Integration and Continuous Development (CI-CD) activities
Contributes to story refinement and definition of requirements
Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle
Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause
Performs spike/proof of concept as necessary to mitigate risk or implement new ideas

Skills:

Application Development
Automation
Collaboration
DevOps Practices
Solution Design
Agile Practices
Architecture
Result Orientation
Solution Delivery Process
User Experience Design
Analytical Thinking
Data Management
Risk Management
Technical Strategy Development
Test Engineering

Shift:

1st shift (United States of America)

Hours Per Week:

Learn more about this role

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Software Developer

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