What would you like the power to do? At Bank of America, we ask this question every day of all those we serve. It is at the core of how we live our values, deliver our purpose and achieve responsible growth. Our purpose is to help make financial lives better, through the power of every connection.

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Values and purpose

We are passionately committed to serving our clients by delivering together, acting responsibly, realizing the power of our people and trusting the team. These values drive our purpose to help make financial lives better, through the power of every connection. As a result, we’re effecting meaningful change across our industry and throughout communities around the world.

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What we’re looking for

Being a diverse and inclusive company means we actively seek out and welcome a variety of skill sets, backgrounds and industry experience. There are certain characteristics—like empathy, understanding and responsibility—that you’ll find when you meet a Bank of America employee.

Our people
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Where we’re headed

We recently released Erica, our virtual financial assistant that uses artificial intelligence (AI) to help clients manage their finances.


How do we continue to make Erica better? By partnering with Harvard and MIT on The Council on the Responsible Use of Artificial Intelligence.

How we’re organized

With the client at the center of all we do, we focus our work—and our organizational structure—on the products and services we offer around the globe to make financial lives better.

Our structure



“The Academy provided me with the opportunities to become a Lending Officer. The training I received and my previous role as a Lending Consultant were the perfect next steps to help me develop new skills, laying the foundation for my current role as a Lending Officer.”

Wenji (Wendy) Sui, Senior Lending Officer, Consumer & Small Business, Union City, Calif.    

Learn more about training and development through the Academy