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Values and purpose

We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth.

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

Deliver together

We believe in the importance of treating each client and teammate as an individual and treating every moment as one that matters. We strive to go the distance to deliver, with discipline and passion. We believe in connecting person-to-person, with empathy and understanding. We believe everything we do for our clients, teammates and the communities we serve is built on a solid business foundation that delivers for shareholders. 

Act responsibly

We believe that integrity and the disciplined management of risk form the foundation of our business. We are aware that our decisions and actions affect people’s lives every day. We believe in making decisions that are clear, fair and grounded in the principles of shared success, responsible citizenship and community building. 

Realize the power of our people

We strive to help all of our employees reach their full potential. We believe that diverse backgrounds and experiences make us stronger. We respect every individual and value our differences - in thought, style, sexual orientation, gender, gender identity and expression, race, ethnicity, culture, age, ability and experience.

Trust the team

We believe great teams are built on mutual trust, shared ownership and accountability. We act as one company and believe that when we work together, we best meet the full needs of our clients, and deliver value to our shareholders.

Environmental, social and governance (ESG)

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Environmental, social and governance (ESG)

ESG principles help define how Bank of America delivers responsible growth and contributes to the global economy. Together with our Capital Deployment and Public Policy work, our ESG leadership defines how we deploy our capital and resources, informs our business practices, and helps determine how and when we use our voice in support of our values.

Our ESG, Capital Deployment and Public Policy teams are focused on the company's outreach to stakeholders on social and governance issues, and implementing innovative ways to deploy capital and expand business opportunities in support of the broad themes outlined in the United Nations Sustainable Development Goals, including affordable housing, sustainable energy, clean water and sanitation, education and health care.

Our corporate citizenship in depth