Before submitting your application

How do I create a Careers profile?

Once you have selected a position to apply for, click “Apply”. Follow the required steps to successfully create your profile and account. Please note that you are not able to submit information without applying for a position.

What if I have forgotten my user name/password for my Careers profile?

Your user name is the email address you used to create your account. If you’ve forgotten your password, click “Apply” and then click the “Forgot Password” link on the login page. If you do not receive an email after you’ve followed these steps, check your SPAM/Junk folder. If you do not have the email there, please create a new account.

If you get an error directing you to the system administrator, make sure you are using the email address used to initially create your account.

Who is the hiring manager?

The hiring manager’s name will be communicated if you are selected to interview and will be included in the logistics sent to you by the Talent Acquisition representative.

How do I apply for a position?

Please visit the Hiring Process page for how to apply for a position. Note the process may vary by country.

Can I refer a friend for a job that matches their skills and interests?

Please visit the Referrals page for how to refer a friend.

After application is submitted

I just applied for a role. What are the next steps and/or what can I expect?

Please visit the Hiring Process page to learn more about how to apply.

The posting lists the location as an “area” and not a specific financial center (for example: Greater Norfolk, VA Area). What does that mean?

This means the role falls within Retail Banking & Distribution, but a specific financial center has not yet been identified. However, the financial center will be within a 25-30 mile radius of the area. If you’re selected for an interview, the specifics will be shared during that time.

What does “anticipatory” mean on a job posting?

An anticipatory opening falls within the Retail Banking & Distribution group only and is open for the entire market in which you post. If you are offered a position, you will train at one center, and then potentially move to another location within a 25-mile radius.

How do I view jobs for which I’ve applied?

Click the “Resources” link in the top navigation. From the drop-down, select “Applicant login” and sign in with the credentials you set up when applying. After you have logged in, you can view all of your submitted and in progress applications by clicking on the “My Applications” tab on the left of the screen.

I have applied for a role but would like to withdraw my application. How do I do that?

To withdraw your application, please log into Workday and delete your submission.

Assessments

Do I need to take an assessment?

Not all roles require an assessment. If your role requires one, it may be integrated as part of the application processes or coordinated through Global Talent Acquisition.

I have applied to a position that requires an online assessment, but I am getting an “Access Denied” error when attempting to access the assessment. How can I get this resolved?

Refer to the contact information provided in the assessment email notification to report the issue. Once the issue has been logged with the assessment provider, the appropriate team will follow up to help resolve the issue.

This position requires an assessment but I believe I have already taken it; do I have to take it again?

If within the past two years, one of the following applies, you will not need to complete the competency, knowledge or skills assessment prior to proceeding to the next step in the selection process:

  • You've held the same job to which you are applying.
  • You've held a job that requires the same assessment as the job to which you are applying.
  • You’ve held a job defined as “assessment equivalent” to the job for which you are applying.
  • You’ve successfully completed the required assessment.

If none of the above bullets apply, you must complete the competency, knowledge, skills and/or language assessment required.

Will I need to take a language assessment?

You will need to complete the language assessment only if you are applying for a role that requires language skills that are not required in your current role (for example, you are switching to a Spanish Gate Customer Service Employee from a non-Spanish Gate role).

How long are the assessment results valid?

Satisfactory results are valid for two years. If you were unsuccessful with the assessment, you may retake the same assessment after six months.

Will I receive assessment results?

Outside of the pass/fail recommendations, Global Talent Acquisition is unable to provide specific details regarding assessment results. Assessments are conducted by a third party and specific results are not shared to avoid any biases in hiring.

Why wasn’t I selected for an interview?

As Global Talent Acquisition reviews applications, they are looking for the most qualified candidates for the role. In many instances several candidates may meet the minimum qualifications but others have more experience. Only the top the candidates are presented to the hiring manager for review.

I feel I am qualified but was not invited to interview. What can I do to enhance my current experiences to increase my chances of getting an interview for this role in the future?

  • First, ensure your resume highlights qualifications or accomplishments that show your proficiency in the skills required for the role. This may require you to have several versions of your resume.
  • Global Talent Acquisition reviews applications/resumes of candidates to determine who will move on to manager review. Global Talent Acquisition may or may not conduct interviews to determine who moves on to the next step in the selection process. You may not have the opportunity to verbally expand on something within your resume so make what you have listed count.
  • Continue to expand your skill sets for that role. Get involved with work that improves on those skill sets. Stay connected!

The interview process

I received a notification stating that my application was provided to the hiring manager for review; what can I expect as next steps in the process?

This indicates your application/resume is under review by the line of business. They will determine if you are one of the strongest applicants and whether or not you will be moving to the line of business interview. The timeframe can vary depending on the hiring manager’s schedule. Typically, the hiring manager or his/her designee will review all candidates within one week but this process could take up to two weeks. If you have not heard anything after two weeks of receiving this notification, please contact your Global Talent Acquisition partner.

I have been notified that the hiring manager reviewed my application and I’ve been selected to interview. When will someone reach out to schedule my interview?

This notifies you that the hiring manager has selected you to interview and includes requirements for you to inform your current manager of the pending interview. Typically, someone from the line of business or Global Talent Acquisition will set up your interview within one week but could take up to two weeks depending on their schedule. If you have not heard anything after one week, please contact your Global Talent Acquisition partner.

What can I expect after the line of business interview?

Once the selected applicants have interviewed, you will be notified by email or phone as to whether or not you were selected to move forward to the next step in the process. Depending on the role and the number of applicants being considered this could take two-four weeks.

What is the salary range for the role?

Compensation for roles is determined by reviewing what the market pays for jobs with similar skills, responsibilities and scope to ensure competitiveness, as well as reviewing internally what the bank pays for these jobs. If you are selected to move forward in the hiring process, compensation will be discussed in further detail if an offer is presented.

Are all roles eligible to receive an incentive?

Not all roles are eligible for incentive. If you receive an offer, your offer letter will indicate if the role is eligible for an incentive.

After you receive an offer

What is the start date for this position?

Please visit the Hiring Process page to learn more about starting a new role.

Technical support

My computer froze while attempting to apply and I am unable to complete my application. What should I do?

This may be the result of too many programs running at the same time. We recommend you close all of your Internet web browser windows and any other applications you may have open and restart your computer.

What browser and operating system is needed to search for jobs and submit my resume?

For optimal performance when searching jobs and submitting your resume, use updated versions of Internet Explorer, Chrome, Firefox or Safari. Compatible operating systems include most versions of Windows and Mac OS.

Data security

How will my personal data be used?

Please read our Recruitment Data Protection Notice to learn more about our practices regarding the collection, use, storage, transfer and other processing of individually identifiable information.

Who has access to my details once I’ve applied?

Information on who has access to your personal data is included in our Recruitment Data Protection Notice.

How do I know my personal information is secure?

Bank of America takes your privacy seriously.

When you browse and/or apply for jobs on our Careers Web site, your application and any additional information you provide may be used to assess your skills and interests against career opportunities at Bank of America and for reporting purposes subject to applicable laws and regulations. We use your information to communicate with you and inform you of career opportunities. Entities acting on behalf of Bank of America with which we share your information will be bound by terms of confidentiality and our Recruitment Data Protection Notice.

How do I get a copy of the UK Background Check and Criminal Record Handling Statement?

For UK based applicants who would like to obtain a copy of the UK Background Check and Criminal Record Handling statement, please send an email to internationalstaffingoperations@bankofamerica.com