Before submitting your application

How do I create a Careers profile?

Once you have selected a position to apply for, click “Apply”. Follow the required steps to successfully create your profile and account. Please note that you are not able to submit information without applying for a position.

What if I have forgotten my user name/password for my Careers profile?

Your user name is the email address you used to create your account. If you’ve forgotten your password, click “Apply” and then click the “Forgot Password” link on the login page. If you do not receive an email after you’ve followed these steps, check your SPAM/Junk folder. If you do not have the email there, please create a new account.

If you get an error directing you to the system administrator, make sure you are using the email address used to initially create your account.

Who is the hiring manager?

The hiring manager’s name will be communicated if you are selected to interview and will be included in the logistics sent to you.

How do I apply for a position?

Please visit the Hiring Process page for how to apply for a position. Note the process may vary by country.

Can I refer a friend for a job that matches their skills and interests?

Please visit the Referrals page for how to refer a friend.

After application is submitted

I just applied for a role. What are the next steps and/or what can I expect?

Please visit the Hiring Process page to learn more about the application process.

The posting lists the location as an “area” and not a specific financial center (for example: Greater Norfolk, VA Area). What does that mean?

This means the role is within a financial center, but the specific financial center has not yet been identified. However, the financial center will be within a 25-30 mile radius of the area. If you’re selected for an interview, the specifics will be shared during that time.

What does “anticipatory” mean on a job posting?

An anticipatory opening falls within the financial centers only and is open for the entire market in which you post. If you are offered a position, you will train at one center, and then potentially move to another location within a 25-mile radius.

How do I view jobs for which I’ve applied?

Click the “Resources” link in the top navigation. From the drop-down, select “Applicant login” and sign in with the credentials you set up when applying. After you have logged in, you can view all of your submitted and in progress applications by clicking on the “My Applications” tab on the left of the screen.

I have applied for a role but would like to withdraw my application. How do I do that?

Click the “Resources” link in the top navigation. From the drop-down, select “Applicant login” and sign in with the credentials you set up when applying. Then, click the “My Applications” tab on the left of the screen and click “Withdraw” next to the application you wish to withdraw.


Do I need to take an assessment to be considered for hire?

Some roles require an assessment. If one is required, you will either receive an email with instructions to take the assessment, or a Global Talent Acquisition partner will contact you with further instructions. If an assessment is required, be sure to take it in a quiet environment, free of distractions.

I am attempting to complete an assessment but am experiencing technical issues. How can I get this resolved?

Refer to the information provided in the assessment email notification for troubleshooting steps and contact information. Please wait until the issue has been resolved before continuing with the assessment.

I have a disability and believe I need a reasonable accommodation on the assessment. How should I proceed?

External job seekers should call 1.877.760.2076. This is a dedicated line designed exclusively to assist job seekers who request an accommodation due to a disability. Only messages left for this purpose will be considered, and a response may take up to two business days.

This position requires an assessment but I believe I have already taken it; do I have to take it again?

Many roles at Bank of America require an assessment, and while some may seem similar to each other, there are differences. So even if you think you have completed a given assessment, it’s important to click the link, read the instructions, and proceed as directed so that we can process your application.

If I’m unsuccessful on the assessment, when can I take it again?

In general, if you are unsuccessful on an assessment, you are eligible to retake the same assessment after six months.

Will I receive assessment results?

Global Talent Acquisition is unable to provide specific details regarding assessment results.

Why wasn’t I selected for an interview?

As Global Talent Acquisition reviews applications, they are looking for the most qualified candidates for the role. In many instances several candidates may meet the minimum qualifications but others have more experience. Only the top the candidates are presented to the hiring manager for review.

I feel I am qualified but was not invited to interview. What can I do to enhance my current experiences to increase my chances of getting an interview for this role in the future?

  • First, ensure your resume highlights qualifications or accomplishments that show your proficiency in the skills required for the role. This may require you to have several versions of your resume.
  • Global Talent Acquisition reviews applications/resumes of candidates to determine who will move on to manager review. Global Talent Acquisition may or may not conduct interviews to determine who moves on to the next step in the selection process. You may not have the opportunity to verbally expand on something within your resume so make what you have listed count.

The interview process

What can I expect after the line of business interview?

Once the selected applicants have interviewed, you will be notified by email or phone as to whether or not you were selected to move forward to the next step in the process. Depending on the role and the number of applicants being considered this could take two-four weeks.

What is the salary range for the role?

Compensation for roles is determined by reviewing what the market pays for jobs with similar skills, responsibilities and scope to ensure competitiveness, as well as reviewing internally what the bank pays for these jobs. If you are selected to move forward in the hiring process, compensation will be discussed in further detail if an offer is presented.

Are all roles eligible to receive an incentive?

Not all roles are eligible for incentive. If you receive an offer, your offer letter will indicate if the role is eligible for an incentive.

Would I be required to pay for any equipment, technology or software related to the application, interview and hiring process using my own personal funds?

No, Bank of America would never ask a candidate to use their own money to pay for equipment, technology or software as part of the hiring process.

Note: If extensive travel is required for an interview, the Talent Acquisition representative will inform you that any expenses incurred related to that travel would be reimbursed by Bank of America.

After you receive an offer

What is the start date for this position?

Please visit the Hiring Process page to learn more about starting a new role.

Technical support

My computer froze while attempting to apply and I am unable to complete my application. What should I do?

This may be the result of too many programs running at the same time. We recommend you close all of your Internet web browser windows and any other applications you may have open and restart your computer.

What browser and operating system is needed to search for jobs and submit my resume?

For optimal performance when searching jobs and submitting your resume, use updated versions of Internet Explorer, Chrome, Firefox or Safari. Compatible operating systems include most versions of Windows and Mac OS.

Data security

How will my personal data be used?

Please read our Recruitment Data Protection Notice to learn more about our practices regarding the collection, use, storage, transfer and other processing of individually identifiable information.

Who has access to my details once I’ve applied?

Information on who has access to your personal data is included in our Recruitment Data Protection Notice.

How do I know my personal information is secure?

Bank of America takes your privacy seriously.

When you browse and/or apply for jobs on our Careers site, your application and any additional information you provide may be used to assess your skills and interests against career opportunities at Bank of America and for reporting purposes subject to applicable laws and regulations. We use your information to communicate with you and inform you of career opportunities. Entities acting on behalf of Bank of America with which we share your information will be bound by terms of confidentiality and our Recruitment Data Protection Notice.

How do I get a copy of the UK Background Check and Criminal Record Handling Statement?

For UK based applicants who would like to obtain a copy of the UK Background Check and Criminal Record Handling statement, please send an email to