Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Global Technology Business Management Resiliency and Controls (GT BMRC), Exam Adherence function supporting Horizontal Exams is seeking a self-starter who is motivated, passionate, thrives in a fast-paced culture, balances priorities, drives delivery, flawless execution, and enjoys team successes.

Job Description

As a Software Licensing Analyst, you will be responsible for daily, strategic management and control of Third-Party Commercial Software and licensing platforms to optimize the value, cost and risk of software.  Analyst will examine software license purchases data to ensure data quality, accuracy and completeness before entry into the compliance system of record. Track, maintain and coordinate license and maintenance agreement renewals and procurement. 

The Analyst will work closely with subject matter experts, including product managers, technical product managers, enterprise vendor managers, and procurement groups to obtain critical vendor and product details required to manage software license compliancy.  Overall responsibility is to study and manage vendors’ software licenses in the Bank’s software asset management tool, Flexera Network Management Suite (FNMS).

Responsibilities

This role is accountable for aligning contract, PO, and discovery data for new or existing software products and vendors into the software compliance SOR – FNMS in support of compliance monitoring of software products.  Responsibilities including (not limited to):

• Onboard new/update existing products in FNMS and adequately prepare for turnover for ongoing compliance monitoring.
• Verify aligned contract, PO, and discovery data provided is valid and applicable in scope
• Partner with Technical Product Managers and various stakeholders to clarify contract, purchase discrepancies or inadequacies
• Escalate procurement, legal or business partner concerns
• Partner with technical teams to ensure software products are discoverable and no gaps exist
• Ensure all license data and setup is thorough and correct and a compliance position can be determined
• Collaborate with monitoring analysts to transition knowledge gained through onboarding process to ensure successful transition of monitoring via acceptance review
• Works independently, with limited direction, and is evaluated through end results
• Has extensive functional or professional knowledge 
• Interacts extensively with internal or external contacts to identify, research, analyze and resolve complex problems
• Update existing license records in FNMS and validate accuracy of information
• Ensure identified limitations of use are validated by the business partners and to acquire controls in place
• Collect data for undiscoverable applications and specialized license metrics
• Participate in driving process improvements.

Requirements:

Education

Bachelor’s or Master’s degree

Certifications If Any

NA

Experience Range

• Minimum Years Business & Functional Experience: 7-9 Years

Foundational skills

• Understanding of how to resolve the compliance risks and what specific action are needed to be taken.
• Have interacted in Remediation, Product Owner, 3rd Party Vendor Mgt, Legal, Risk Mgt, and Vendors to manage and resolve compliance issues.
• Manage Enterprise License true-up & reconciliation. Provide support during software publisher audits. Assist with dispute resolution for resolving non-compliance issues with Remediation support team.
• Ability to evaluate product compliance positions to understand and manage compliance risks: (strengthen on leadership & engagement
• Demonstrated ability to identify and quantify compliance risks – particularly over-deployment and limitations of use risks.
• Provide examples of pervious compliance risk identified against common key enterprise vendors products for IBM, Oracle, Microsoft, BMC…etc.
• Assess & document the compliance risks back to the key contract terms and conditions.
• Work with Contract Analyst, Procurement, Technology Product Managers and Legal to interpret software agreements, determine and ensure existing software usage complies with use rights and provide key terms and conditions summaries.
• Identify savings opportunities.

Desired skills

• Previous 3-5 years of experience using industry standard compliance system of records such as Flexera FNMS, Service Now SAM Module, Aspera, Snow.
• Ability to understand high level procedures and apply to specific products & license metric
• Interpterion of Contract Terms & Conditions
• Understanding & application of Limitations of Usage on products
• How Upgrades & Downgrade rights work and are applied to products
• Manage Product True-Ups
• Ability to understand and apply Transferability to products
• On-premise versus off-premise & cloud usage
• Associated risks and how to manage various license metrics.
• Interpret Purchase Order entitlement and product pricing
• Integration of Discovery and Manual Consumption data
• How to drive escalation process when issues are encountered in BAU processes
• Collect technical product data for discovery reviews with Discovery tool team
• Ability to analyze, interpret, and match data from multiple sources.
• Ability to quantify the various compliance risks in financial terms.
• Ability to work with large data sets using pivot tables/excel, SQL, and other BI tools when laying out the detailed facts of a compliance issue.
• Ability to develop presentations laying out compliance issues with all the relevant history and facts.

Work Timings

12:30 PM – 9.30 PM

Job Location

Hyderabad