Delivery Lead, Application Delivery Services

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Delivery Lead will play an integral role in project deliverables of multiple strategic initiatives and network-driven efforts at one time spread across multiple lines of businesses (LOB’s). Specific focus for this position is Application Data Controller (ADC) driving the technology program from start to the finish state in compliance with Enterprise Change Management policies and standards as defined by the Bank. This position will in addition require to create/process Change Records, engage BlackBox/Cisco or other external vendors as required in support of the project deliverables to provide end-to-end visibility into the health of the deliverables.

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Responsibilities:

• Plans, organizes, monitors, and controls projects using appropriate tools and techniques to ensure efficient and effective project completion
• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
• Takes ownership of the successful implementation of project scope as agreed upon with the Line of Business (LOB) partners
• Plan and coordinate delivery and dependencies across multiple teams
• Facilitate dependency management/risk management/impediment removal for the defined deliverables
• Promote/facilitate communication and collaboration across organizations to support the deliverable completion and timeline
• Gather/facilitate status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule
• Ensure that execution is aligned with deliverable requirements by working with the sponsor/stakeholders
• Ensure deliverables comply with Enterprise Change Management standards
• Support resource planning for delivery/execution
• Documents the success metrics upon project completion
• Assist in resource financial forecasting and resource planning for delivery/execution
• Work independently, possess a strong process expertise, and demonstrate strategic thinking and tactical planning with a proven ability to turn complex ideas into well-structured processes
• Develop concise and succinct presentations that will influence dialogue at all levels including the expertise in knowing the fine balance between detailed and high-level messages
• Ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations

Skills:

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Influence
• Agile Practices
• Data Management
• Solution Design
• Technical Strategy Development

Required Qualifications:

• 3+ years prior project management experience
• 3+ years experience with ITSM/Remedy
• Working familiarity with JIRA and Agile View
• Strong attention to detail with problem solving and organizational skills
• Demonstrated ability to communicate (written and verbal) with internal and external partners.
• Ability to manage and shift priorities as needed.
• Strong risk and governance mindset
• Process design, remediation, and improvement skills
• Project Management skills and disciplines
• Strong relationship-management skills to gain buy-in, build consensus and resolve conflicts in a timely manner
• Strong problem-solving and conflict-resolution skills in a cross-functional team.
• Microsoft Office (Word, PowerPoint, Excel) proficient
• Ability to manage multiple priorities for concurrent projects effectively
• Strong decision-making skills with an assertive and proactive communication style
• Must have excellent organizational skills and be able to handle multiple tasks to meet extremely compressed deadlines
• Enthusiastic, energetic, determined, and positive – especially under pressure
• Ability to navigate enterprise, research, and resource information across the Bank
• Experience supporting and participating in technology change efforts in a project manager role

Desired Qualifications:

• 3+ years of experience as a network or systems engineer delivering infrastructure services such as DNS, Load Balancing, Data Connectivity, Firewall, etc.
• Project Management Professional (PMP) Certified
• Visio and process mapping
• Working familiarity with PPRT for program and project management
• Working familiarity with PCM for initiative financial management
• Working experience with ServiceNow

Shift:

Hours Per Week: