Technology Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview:

Bank of America has embarked on a multi-year transformation journey to replace its legacy payments platform with modern technology platforms. As part of the platform transformation, the bank is revamping its end-to-end ecosystem to improve operational & technological efficiency. The platform is being built in an ongoing and agile process to easily adapt to new technologies, integrate more tools, and provide a structure that can evolve over time. At the core of this transformation is the Global Payments Engine (GPE) which is running on the Finacle platform. Finacle software is a core banking product from Infosys.

The first Finacle implementation was successfully completed in Oct 2020 for Indonesia, to address the local regulatory requirement to host core banking infrastructure onshore. Since 2021, initiatives implemented include SEPA Instant, HK Real Time Payments/Cross Border and Regulatory mandates such as Indonesia Direct Debits and Indonesia RTP. The Finacle roadmap will increase significantly from 2025 with implementations across APAC, EMEA and LATAM.

Job Description

The Technology Manager will play a leadership role in the banking transformation program. This role will oversee the delivery of the core banking platform into the bank’s ecosystem. He/She will work with product teams, functional leads, technical leads, and vendor SMEs across works-streams (e.g. payments, trade finance) under the core banking transformation program and will have direct accountability in ensuring that the core banking platform is implemented in accordance to scope, cost, timeline, and quality expectations.

The role is required to work closely with business, operations, vendor partners and various peer groups/stakeholders in technology.

Responsibilities:

• Lead the implementation of GPE platform, including successful integration of the platform with firm systems.
• Leverage domain and technical expertise to set direction and drive project execution. Foresee and proactively address risks, issues, and dependencies.
• Work with business, operations, internal technology teams, and with vendor partners to ensure successful project delivery.
• Act as the primary liaison between the vendor and internal technology teams.
• Manage stakeholder expectations with respect to scope, deliverables, and timelines.
• Coordinate and facilitate routines to support delivery – e.g. kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Ensure execution and delivery meets stakeholder expectations in terms of the functionality, quality, timeline, and cost.
• Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered.
• Measure delivery, maturity, and performance and review the metrics to identify improvement opportunities. Partner with multiple, cross-functional stakeholders across GPS, GT&O and other teams to drive development of execution plans to enable realization of GPE strategies. Execution plans outline multi-year strategic outcomes (based on target state) and the activities required to support achievement of those outcomes.
• Summarize, create presentations, and present initiative-specific, compelling, executive-ready presentations conveying the strategy, business case, and recommendations to Senior and Executive Leadership across product, operations, technology, and compliance.

Requirements:

Education: B.E. / B.Tech. / MCA / MBA

Certifications (if any): NA

Experience Range: 12 - 17 years

Foundational Skills:

• Technical delivery experience, with proven ability to manage delivery of complex, integration projects in a matrix organization.
• Finacle core banking implementation and integration experience in a global bank setup.
• Sound knowledge of the Finacle Data Model and the Finacle core banking platform version 11.x.
• Must be part of at least 10 or more Finacle implementations in ASIA / EMEA region.
• Strong technology delivery capability and leadership from solution design, E2E program/project delivery to problem solving.
• Hands on delivery experience working with Agile teams and in implementing Scaled Agile/Scrum/Kanban/DevOps practices.
• Experience working with product and service vendors, and with the onshore-offshore delivery model.
• Execution and result oriented. Strong aptitude for critical thinking, problem solving, and decision-making.
• Knowledge of the Payments domain and experience in applying this knowledge to drive operational experience and process improvement is a plus.
• Expertise in executive communications and stakeholder relationship management. Capable of articulating the project status and gaining alignment with stakeholders
• Structured Thinking: Being able to understand business processes, identify problems, and take a logical approach on how we could drive improvement.  
• Inclusive and Inspiring: Seeking a motivated team player who values collaboration, celebrating shared success and who actively seek and appreciate diverse thoughts and backgrounds.
• Authentic and Passionate: Seeking a highly engaged teammate whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities.
• Innovative and Curious: Seeking a teammate with out-of-the box ideas and solutions, who embraces change with a future-forward mindset, and are looking to challenge the status quo.
• Intellectual Curiosity: Ability to take on complex business problems and learn about new approaches that can drive value to the organization.  
• Confident and Agile: Seeking a very strong communicator who values giving and receiving feedback, easily builds relationships, and who is a quick thinker, flexible, and always learning and sharing knowledge
• Tenacity: Proactive and resilient in pursuing objectives despite challenges, ability to multitask and balance competing priorities 
• Analytical: Strong analytical skills sufficient to identify trends/opportunities within financial/market data and to locate/interpret competitive information.
• High EQ: Collaborative team-player with high emotional intelligence. Strong influencing skills, coaches and mentors’ others, potential for executive leadership

Desired Skills:

• Communication Skills: Proven ability to communicate complex topics and translate between business and IT stakeholders, Strong problem-solving skills, including situation analysis, problem identification, and solution recommendation strategies.
• Growth Mindset - demonstrates curiosity. Welcomes failure as a learning opportunity.

Work Timings: 9:00AM IST to 7:00 PM IST

Job Location: Chennai