Card Implementation Manager

Job Description:

Job Title: Card Implementation Manager

Corporate Title:  Assistant Vice President / Vice President

Location:  Chester / Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Role Description:

As a member of the EMEA Card Fulfilment team you will have the opportunity to deliver exceptional client service in a consultancy role that will afford you significant direct client exposure whilst also partnering with a range of internal business partners at various levels within the bank to deliver against client requirements. This exciting and varied opportunity will also allow you to work on large scale, challenging, and engaging projects with clear ownership of clients and deliverables.

Responsibilities:

• You will participate in global commercial card implementation projects requiring individuals with technical and project management skills to execute and lead them.
• You will be responsible for acting as the primary interface with clients to establish all connectivity between organizations.
• You will organise all internal and external project related activities to ensure a timely and smooth client implementation process.
• You will maintain close client interaction via phone, video conference, email and in person.
• You will work closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery.
• You will lead EMEA regional projects as part of a global project or a purely regional set of requirements for a range of clients.
• You will delegate tasks quickly and effectively to regional technical teams to ensure a timely and smooth client implementation process.

What we are looking for:

• You will have Commercial card experience.
• You will have Client facing experience.
• You will have excellent verbal and written communication skills, comfortable with high degree of direct client interaction.
• You will have a logical and analytical approach to tasks.
• You will have a positive and willing to learn approach.
• You will be a problem solver and possess analytical skills.

Skills that will help (optional):

• Project Management qualifications would be a plus.
• Experience in a sales-led environment would be a plus.
• Additional Language Skills (Spanish/French/German/Italian) would be a plus.

Benefits of working at Bank of America
UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.