Sr. Business Control Specialist – Quality Team – Change Management Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Line of Business Job Description:

The candidate will support the Monitoring & Inspection (Quality) team in mitigating risk across the Global Banking & Global Markets Anti-Money Laundering (GB and GM AML) program. The candidate will be responsible for the oversight and governance of Change Management for the organization including driving impact assessments for Law, Rule, and Regulation changes to M&I key processes.

Responsibilities may include:

• Oversee and drive effective change management of test scripts, metrics, and technology impacted by Law, Rule, and Regulation changes, as well as BAU maintenance and enhancements
• Own end-to-end reporting of M&I produced metrics in applicable scorecards for Global Operations reporting
• Execute changes to M&I owned procedures including collaborating with SMEs to ensure complete and accurate updates
• Support or lead the implementation of various special projects designed to further mitigate risks and drive operational excellence within the GB & GM AML program
• Engage and coordinate with subject matter experts in the analysis of processes to identify potential enhancements
• Identify automation opportunities with effective and efficient technologies, where possible
• Support Audit, Exam and/or Testing processes, ensure proper governance and protocol is followed; assist with preliminary research and response tracking

Required Skills:

• Project Management skills and ability to manage various project timelines with multiple competing priorities
• Strong verbal and written communication skills as well as interpersonal skills
• Ability to interact with people in all levels of the organization and ability to organize data for executive level reporting
• Working knowledge of Risk, Quality Control/Assurance Framework
• Ability to read and understand complex matters, anticipate risks, and summarize key information
• Critical thinking skills to assess data, artifacts and new or unfamiliar business concepts to draw conclusions that are not readily apparent
• Strong research and analytical skills and attention to detail but in context with broader business landscape
• Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction.
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful and influential way
• 3-5 years’ experience with an internal audit, testing, risk management, process improvement, compliance, or front-line control role
• Proficiency with MS Office suite with an emphasis on Excel with the ability to perform intermediate analytical tasks

Desired Skills / Qualifications:

• Experience with AML/KYC due diligence processes including the oversight of quality
• Previous work experience in one or more of the following areas: risk, compliance, audit, operations and/or controls
• Foundational knowledge of general bank policies specific to data and privacy
• ACAMS Certification
• Bachelor’s degree or equivalent experience

Shift:

Hours Per Week: