Global Credit AML Onboarding Operations Business Controls Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Line of Business Description:

The Business Controls team within the Global Credit, AML & Onboarding Operations (GCAOO) organization is responsible for monitoring and managing the effectiveness and adequacy of the risk and control environment by providing independent oversight, conducting assessments, acting as a trusted advisor, promoting a robust risk culture and strengthening the control environment across the organization.  In addition, the Business Controls team partners with Operations to identify and escalate issues, improve processes and controls, support horizontal work efforts, audit issue management, regulatory exams, audits and inquiries for the businesses and jurisdictions within GCAOO.

This role reports to the Horizontal Risk Lead who supports the various businesses within GCAOO. We are seeking a highly motivated individual to help drive and execute the Business Control function who has the right level of experience and the ability to influence stakeholders at all levels within the organization. The role involves partnering with the business and support functions including Global Financial Crimes (GFC) and Audit. 

Responsibilities

The ideal candidate should possess a very high attention to detail and demonstrable accuracy of work product with an interest in understanding AML KYC/CDD policies.  Additionally, there will be opportunities to draw upon the knowledge of experienced individuals from a diverse range of backgrounds to enhance your skillset and your ability to deliver value in this role. Key Job responsibilities include:

• Proven ability to work with a diverse group of business partners spanning multiple lines of business/functional areas
• Identifying and resolving data or process issues
• Effectively prioritize and balance multiple efforts in a fast-paced, regulatory driven environment
• Navigate the enterprise / source information across multiple functions
• Preparing presentations for Senior Management
• Provide analytical support in executing internal control discipline and operational excellence
• Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans
• Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management
• Acts as an ambassador of the risk culture

Required Skills and Experience

• 5+ Years of risk management and/or Operations Experience
• Excellent written and verbal communication skills – ability to tailor messaging to senior management
• Able to understand, analyze, and explain complex workflows
• Excellent verbal, written, and interpersonal communication skills
• Self-Starter who can work independently with little guidance or direction
• Ability to meet tight deadlines while working in a flexible environment
• Attention to laws, rules & regulations
• High technical expertise in MS Office platforms

Desirable Skills:

• Audit, Global Markets, and/or Finance/Accounting experience
• Project management experience
• Ability to analyze, comprehend, and document complex processes
• Highly analytical – Able to work with large data sets and workflows

Shift:

Hours Per Week: