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Acquiring Payments Compliance Program Leader

Charlotte, North Carolina;

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Bank of America Merchant Services is building an integrated acquiring payments platform and is seeking an experienced Acquiring Payments Compliance professionals to execute Payment Network compliance programs that are aligned with the American Express, Discover, Mastercard, Visa and Debit Network Rules. The successful Acquiring Payments Compliance Program Manager will be a subject matter expert on Payment Network rules and uses that knowledge to lead a team charged with managing merchant and acquirer compliance with applicable Payment Network rules.

The responsibilities for the position include:

  • Develop, update and execute processes and procedures designed to ensure compliance with Bank of America enterprise compliance and operating requirements.

  • Effectively manage remediation of Acquiring Payment Network compliance violations and execute Payment Network compliance monitoring programs such as excessive fraud and disputes / chargebacks.

  • Provide subject matter expertise and compliance guidance related to the interpretation of Acquiring Payment and Debit Network rules to internal and external stakeholders

  • Build strong relationships with the Payment and Debit Networks and serve as an escalation point with the Payment Networks for compliance related matters. • Evangelize the importance of Acquiring Payment Network compliance across the Merchant Services organization

  • Develop strong partnerships with cross-functional stakeholders and merchant clients to drive a proactive approach to compliance and violation remediation.

  • Execute control monitoring and governance reporting of compliance performance metrics

  • Perform analysis of proposed rule changes and work with cross-functional stakeholders to communicate and operationalize required changes.

  • Complete monthly governance reporting of compliance performance metrics

  • Assist in the creation, submission, monitoring and remediation of Payment Network Waivers.

  • Educate the merchant business on Payment Network Waiver submission and monitoring; Registration submission; Dynamic Currency Conversion and NFC contactless Compliance


  • 5+ years acquiring Payments compliance management experience with Payment (Visa, Mastercard, American Express, Discover) and Debit Network Rules 5+ years experience successfully leading and developing high-performing teams

  • Detailed understanding of the Acquiring Payment and Debit Network rules

  • Strong interpersonal skills with the ability to clearly communicate with Payment and Debit Networks as well as internal stakeholders

  • Demonstrated strong research and data analysis competency • Strong written and verbal communication skills

  • Attention to detail combined with excellent organizational and time management skills

  • Ability to multi-task and adapt to shifting business priorities Demonstrated ability to consistently meet assigned due dates


  • Demonstrated critical thinking and problem solving abilities

  • 5+ years experience designing and implementing compliance programs

  • Strong coaching and mentoring skills

  • Demonstrated ability to influence outcomes and develop / deliver executive level presentations.

Minimum Education Requirement: Null


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 10% of the time

New York pay and benefits information

New York pay range:

$104,000 - $168,000 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.


This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.