Assistant Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Incident Manager – Primary responsibility is to monitor and respond to Physical events and lead business triage for technology and operational incidents.

Job Description:

Actively lead significant multi-FLU events driving effective triage utilizing key support tools and references to ensure understanding and associated impacts and risk to customer/client experience and/or cause significant business disruption. 

Responsibilities:

• Hold business partners, subject matter experts and technical partners accountable during response and restoral activities
• Create timely and accurate business communications, ensuring documentation of the incident is accurate
• Using sound judgment, escalate incidents to senior leadership when required
• Represent incidents in operational status and incident review meetings as well as post problem review and incident follow up
• Interact effectively with teammates, management and partners and work with a sense of urgency as well as have the ability to multi-task
• Provide On-Call support for rotating Weekends and Holidays as needed

Requirements:

Education: Graduate

Experience Range: 5 - 8 years

Foundational Skills:

• Ability to work effectively in high pressure situations, on an ongoing basis
• Maintaining attention to detail
• Quick learner
• Assertive and decisive character with strong discussion facilitation skills
• Ability to proactively identifying process gaps or improvement opportunities, and proposing / driving solutions
• Strong communication skills, both verbal and written
• Excellent interpersonal skills with proven ability to build partnerships across organizational and geographical boundaries
• Ability to work independently and proactively
• Ability to effectively manage multiple and competing priorities

Desired Skills:

Must be able to resume work and reset expectations as needed when interruptions occur due to incidents

Work Timings:- 12:30 pm to 9:30pm

Work Location: Mumbai