Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Operations searches for a Treasury F&S SrSpec-Service ​

Job Description:

This position will be the first point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.       

Responsibilities:

• Receive and respond to requests received by email or phone;

• Provides resolution for requests received via phone or email;

• Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight;

• Conduct limited research and respond to client and be able answer questions and inquiries;

• Utilize the various bank systems to support clients requests.

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions promoting a motivated environment;

• Excels in working among diverse viewpoints to determine the best path forward;

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner;

• Commitment to challenging the status quo and promoting positive change;

• Drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base;

• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

Requirements:

• 1+ years of experience working with customers.

• 1+ years of experience handling difficult situations with customers.  

• Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications.

• Comfortable receiving ongoing performance feedback and coaching.

• Ability to engage with customers, begin a conversation, build rapport, and handle objections.

• Comfortable with ongoing change and learning new technology/processes.

• Ability to analyze and resolve customer inquiries.

• Ability to provide a positive customer experience through creative solutions.

• At least an intermediate ability in computer skills.

• Ability to navigate multiple computer systems while interacting with the customer.

• Portuguese is required; +Spanish preferred.

• Flexile schedule to support time differences in Latam.