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Process Design Manager- GB&GM AML Operations

Charlotte;

Job Description:

Line of Business Role Description

We have an exciting opportunity for a Process Design Manager to join our Change Management, Process Design and Operational Excellence organization part of GB & GM AML Operations
The Process Design Manager reports into the Global Banking & Global Markets AML Operations organization, partnering with business function leaders, operations process owners and  subject matter experts (SMEs), to provide an end to-end view of their processes, analyze impacts and data, and contribute to the optimization of the organization through continuous improvement and process reengineering.  The candidate will also actively contribute to the Operational Excellence cultural shift providing proactive alignment to tactical and strategic projects and programs aligned to AML Operations while ensuring understanding and consideration of the overall multiyear strategy and roadmap across the space.  

The candidate will engage in the development of a framwork to support our transformation efforts through poper process monitoring, adequate measurement of processes and testing validation at the user level for any changes impacting people, process and technology.  The ideal candidate will have a passion for process transformation and re-engineering and will develop close working relationships with the operations, strategy, and technology teams along with process owners and PMO, building trust and confidence at all levels.
 
We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders at all levels in the organization, and with excellent analytical and critical thinking skills, and a process improvement mind-set. Directly supports the program's strategic direction, transformation efforts and process driven culture.

Responsibilities:  

•    Process analysis, process modelling and process governance for the AML Program 
•    Ability to implement process testing programs and/or process monitoring, aligning metrics and process controls to our transformation efforts
•    Evaluate current state, impact to change and end-to-end traget state visualization from requirements to implementation and post adoption monitoring and testing
•    Provide end-to-end view of processes within business functions with proper identification of hand-offs and process connectors
•    Support the program's short-and-long term strategy
•    Supports a strategy of continuous improvement and acts as liaison with Change Managament and Process Design executives.
•    Prepare presentations and process overview utilizing models and complementary data to assist leaders in process re-engineering activities
•    Consolidates impacts to metrics and evaluate testing strategies for tech implementations and process changes with appropriate implementations of controls and monitoring methodologies

Required Skills

•    At least 5 years of Process/Program management related experience 
•    Track record of successfully implementing strategic initiatives
•    Strong leaderships skills with the ability to influence stakeholders at all levels
•    Testing/QA experience desired
•    Metrics driven and results oriented
•    Ability to identify opportunities from a process efficiency perspective
•    Strong presentation development skills
•    Excels in working among diverse viewpoints to determine the best path forward
•    Excellent verbal and communications skills 
•    Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo

Desired Skills

•    Prior experience with AML and/or Global Operations processes desirable 
•    Preferred process improvement and Operational Excellence exposure
•    Exposure to project/program management
•    Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
•    Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
•    Critical thinking skills – ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessment
•    Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions
•    Ability to understand new technologies, intellectually curious.
•    Commitment to challenging the status quo and promoting positive change
•    Experience working in a global environment  

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Line of Business Role Description

We have an exciting opportunity for a Process Design Manager to join our Change Management, Process Design and Operational Excellence organization part of GB & GM AML Operations
The Process Design Manager reports into the Global Banking & Global Markets AML Operations organization, partnering with business function leaders, operations process owners and  subject matter experts (SMEs), to provide an end to-end view of their processes, analyze impacts and data, and contribute to the optimization of the organization through continuous improvement and process reengineering.  The candidate will also actively contribute to the Operational Excellence cultural shift providing proactive alignment to tactical and strategic projects and programs aligned to AML Operations while ensuring understanding and consideration of the overall multiyear strategy and roadmap across the space.  

The candidate will engage in the development of a framwork to support our transformation efforts through poper process monitoring, adequate measurement of processes and testing validation at the user level for any changes impacting people, process and technology.  The ideal candidate will have a passion for process transformation and re-engineering and will develop close working relationships with the operations, strategy, and technology teams along with process owners and PMO, building trust and confidence at all levels.
 
We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders at all levels in the organization, and with excellent analytical and critical thinking skills, and a process improvement mind-set. Directly supports the program's strategic direction, transformation efforts and process driven culture.

Responsibilities:  

•    Process analysis, process modelling and process governance for the AML Program 
•    Ability to implement process testing programs and/or process monitoring, aligning metrics and process controls to our transformation efforts
•    Evaluate current state, impact to change and end-to-end traget state visualization from requirements to implementation and post adoption monitoring and testing
•    Provide end-to-end view of processes within business functions with proper identification of hand-offs and process connectors
•    Support the program's short-and-long term strategy
•    Supports a strategy of continuous improvement and acts as liaison with Change Managament and Process Design executives.
•    Prepare presentations and process overview utilizing models and complementary data to assist leaders in process re-engineering activities
•    Consolidates impacts to metrics and evaluate testing strategies for tech implementations and process changes with appropriate implementations of controls and monitoring methodologies

Required Skills

•    At least 5 years of Process/Program management related experience 
•    Track record of successfully implementing strategic initiatives
•    Strong leaderships skills with the ability to influence stakeholders at all levels
•    Testing/QA experience desired
•    Metrics driven and results oriented
•    Ability to identify opportunities from a process efficiency perspective
•    Strong presentation development skills
•    Excels in working among diverse viewpoints to determine the best path forward
•    Excellent verbal and communications skills 
•    Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo

Desired Skills

•    Prior experience with AML and/or Global Operations processes desirable 
•    Preferred process improvement and Operational Excellence exposure
•    Exposure to project/program management
•    Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
•    Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
•    Critical thinking skills – ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessment
•    Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions
•    Ability to understand new technologies, intellectually curious.
•    Commitment to challenging the status quo and promoting positive change
•    Experience working in a global environment  

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22041626

Band: H4

Manages People: Yes

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Larisa McLaughlin

Referral Bonus:

0