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UX Experience Designer - Core Technology Infrastructure

Jersey City, New Jersey;

Job Description:

Position Summary:

Supports User Experience team to enhance the user experience and reduce toil. Maintain user runbooks. Drives technical requirements gathering and review effort partnering closely with engineering and operational teams across Bank of America Cloud.

Responsibilities:

  • Defining, maintaining, and driving the strategic User Experience Roadmap

  • Requirements in-take process management, helps drive prioritization as well as customer and senior leadership expectation management

  • Work with customers to capture business and engineering requirements to meet their needs

  • Perform analyst search of various tools and services that will meet the business requirements of our customers

  • Document results and provide various recommendations to senior staff

  • Work with and schedule various meetings with vendors to provide a detailed understanding of offerings Manage service delivery of tools that support the processes, procedures and runbooks

  • Provide Monthly, Quarterly, Annual updates to tool documentation to run network services

  • Create and publish identified reports on a Weekly, Monthly, Quarterly and Annual basis as directed. Participate in the requirement definition, execution and testing of tool-related changes, including SIT, and UAT testing to ensure appropriate capabilities meets business exceptions.

  • Perform communications of tool changes, maintenance schedules and notifications

  • Monitors and reports upon tool performance Provides KPI information for tools, systems, and process to to enhance the User Experience of Cloud Portal.

Required Skills:

  • At least 3 years of experience in a UX Experience Design role

  • At least 3 years of owning an end-to-end documentation creation process

  • BA/BS in Technical Communication or related discipline, or at least 5 years of experience in writing complex documentation for web-based software

  • Excellent written and verbal communication skills

  • Ability to build consultative relationships with SMEs from engineering, support, and product management

  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.

Desired Skills:

  • Experience working with the following tools preferred: Confluence/JIRA, Git & Github, JavaScript,

  • Experience working in a financial services firm a plus

  • A positive attitude, willing to jump in and tackle new challenges

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary:

Supports User Experience team to enhance the user experience and reduce toil. Maintain user runbooks. Drives technical requirements gathering and review effort partnering closely with engineering and operational teams across Bank of America Cloud.

Responsibilities:

  • Defining, maintaining, and driving the strategic User Experience Roadmap

  • Requirements in-take process management, helps drive prioritization as well as customer and senior leadership expectation management

  • Work with customers to capture business and engineering requirements to meet their needs

  • Perform analyst search of various tools and services that will meet the business requirements of our customers

  • Document results and provide various recommendations to senior staff

  • Work with and schedule various meetings with vendors to provide a detailed understanding of offerings Manage service delivery of tools that support the processes, procedures and runbooks

  • Provide Monthly, Quarterly, Annual updates to tool documentation to run network services

  • Create and publish identified reports on a Weekly, Monthly, Quarterly and Annual basis as directed. Participate in the requirement definition, execution and testing of tool-related changes, including SIT, and UAT testing to ensure appropriate capabilities meets business exceptions.

  • Perform communications of tool changes, maintenance schedules and notifications

  • Monitors and reports upon tool performance Provides KPI information for tools, systems, and process to to enhance the User Experience of Cloud Portal.

Required Skills:

  • At least 3 years of experience in a UX Experience Design role

  • At least 3 years of owning an end-to-end documentation creation process

  • BA/BS in Technical Communication or related discipline, or at least 5 years of experience in writing complex documentation for web-based software

  • Excellent written and verbal communication skills

  • Ability to build consultative relationships with SMEs from engineering, support, and product management

  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.

Desired Skills:

  • Experience working with the following tools preferred: Confluence/JIRA, Git & Github, JavaScript,

  • Experience working in a financial services firm a plus

  • A positive attitude, willing to jump in and tackle new challenges

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21064905

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Angela Kathmann

Referral Bonus:

0