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Senior Operations Analyst – Debt Trades Processing and Settlements (FICC)

Dublin, , Ireland

Job Description:

Job Title: Senior Operations Analyst – Debt Trades Processing and Settlements (FICC)

LOB: EMEA FICC Transaction Services - Securities Core Trading Operations

Corporate Title: Officer

Location: Dublin

This role is an exciting opportunity for a talented individual to work in a dynamic team as part of the Debt Trades Processing and Settlement group. The team provides support to various Fixed Income Trading Desks who trade across global markets for EMEA based clients. The role involves facing off with many different business lines, gaining exposure to a multitude of systems.

In this position you will be a point of contact for EMEA institutional client base for trade allocation, confirmation and settlement related queries within BAML across product, market, entity, trade status. The successful candidate will have the opportunity to play a key role supporting our Sales Trading Desks as well as working closely with our client relationship managers.

You will be on hand to offer premium client service and deal with all client queries and manage the relationships between our clients and internal BAML departments. Additional responsibilities will include facing off to the Front Office, dealing with queries, ensuring benchmarks are met, ensuring periodic functions are performed in strict accordance with timelines and checklists, managing inbox queries and issues and following process control standards on all tasks and duties performed.

The successful candidate will be pro-active with an analytical approach to work. The individual will have excellent communication skills, both oral and written and be able to work in a pressurized environment whilst maintaining an attention to detail. Up to date market knowledge on key initiatives and developments within the clearing and settlement space is preferable


 

Responsibilities will include but not limited to:

  • Booking of trade allocations and monitoring client confirmations

  • Resolution and escalation unmatched trades for EMEA Clients settling in the European markets

  • Providing Support for the London Sales Desk

  • Managing client communications and queries

  • Timely response to client queries regarding the settlement of their trades

  • Problem escalation to product specialists and technical support teams

  • Establish good working relationships internally with the front office, sales teams, middle and back office teams to ensure timely resolution of client allocation/fails

  • Resolve economic discrepancies to eliminate market risk

  • Client Fails Reporting

  • Buy in avoidance

  • Develop and maintain procedures

  • Ensure compliance with target control standards

  • Provide internal and external training where required.

  • Involvement in ad hoc projects for new processes or industry initiatives

The Team:

This role is specific to our EMEA FICC Transaction Services Team and we provide primary middle/back office support for a variety of London Desks including Credit, Rates, Distressed, Repo and Emerging Markets etc. The trade life cycle is covered from execution to confirmation

Core Skills:

  • Highly motivated self-starter who has the initiative and drive to come into an area and learn quickly and progress and a good experience of time management

  • Must be able to prioritise and work to deadlines and ensure queries resolved in a timely manner.

  • Ability to work under pressure and maintain high standards when dealing with tight deadlines, high volumes and demanding trading desks and clients.

  • Client facing experience or ability to conduct discussions with clients in a confident manner.

  • Clear communicator both written and verbal with both internal departments and external clients / counterparties

  • Ability to demonstrate problem solving skills, manage and resolve queries independently

  • Excellent Client focus - ability to build solid relations with internal and external clients to provide top tier client service

  • Ability to liaise with all levels of the firm and people with different experiences and backgrounds.

  • Meticulous attention to detail and market deadlines

  • Flexible, enthusiastic and hard-working approach

  • Competent Excel skills and the ability to manipulate data

Desirable

  • Market related experience with knowledge of Fixed Income

  • Previous experience working in a Client facing environment

  • Understanding of the front to back securities trade flow

  • Previous experience of working in an Operations environment

  • Knowledge of Vendor platforms such as OMGEO CTM and Bloomberg

  • Previous experience within a client service team

  • Knowledge of Operational Risk, Client Money Protection and Funding

  • Knowledge of the workings of EMEA markets e.g. buy-in risks, settlement fines, market nuances

  • Experience of working with salespeople / traders.

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H6

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Senior Operations Analyst – Debt Trades Processing and Settlements (FICC)

LOB: EMEA FICC Transaction Services - Securities Core Trading Operations

Corporate Title: Officer

Location: Dublin

This role is an exciting opportunity for a talented individual to work in a dynamic team as part of the Debt Trades Processing and Settlement group. The team provides support to various Fixed Income Trading Desks who trade across global markets for EMEA based clients. The role involves facing off with many different business lines, gaining exposure to a multitude of systems.

In this position you will be a point of contact for EMEA institutional client base for trade allocation, confirmation and settlement related queries within BAML across product, market, entity, trade status. The successful candidate will have the opportunity to play a key role supporting our Sales Trading Desks as well as working closely with our client relationship managers.

You will be on hand to offer premium client service and deal with all client queries and manage the relationships between our clients and internal BAML departments. Additional responsibilities will include facing off to the Front Office, dealing with queries, ensuring benchmarks are met, ensuring periodic functions are performed in strict accordance with timelines and checklists, managing inbox queries and issues and following process control standards on all tasks and duties performed.

The successful candidate will be pro-active with an analytical approach to work. The individual will have excellent communication skills, both oral and written and be able to work in a pressurized environment whilst maintaining an attention to detail. Up to date market knowledge on key initiatives and developments within the clearing and settlement space is preferable


 

Responsibilities will include but not limited to:

  • Booking of trade allocations and monitoring client confirmations

  • Resolution and escalation unmatched trades for EMEA Clients settling in the European markets

  • Providing Support for the London Sales Desk

  • Managing client communications and queries

  • Timely response to client queries regarding the settlement of their trades

  • Problem escalation to product specialists and technical support teams

  • Establish good working relationships internally with the front office, sales teams, middle and back office teams to ensure timely resolution of client allocation/fails

  • Resolve economic discrepancies to eliminate market risk

  • Client Fails Reporting

  • Buy in avoidance

  • Develop and maintain procedures

  • Ensure compliance with target control standards

  • Provide internal and external training where required.

  • Involvement in ad hoc projects for new processes or industry initiatives

The Team:

This role is specific to our EMEA FICC Transaction Services Team and we provide primary middle/back office support for a variety of London Desks including Credit, Rates, Distressed, Repo and Emerging Markets etc. The trade life cycle is covered from execution to confirmation

Core Skills:

  • Highly motivated self-starter who has the initiative and drive to come into an area and learn quickly and progress and a good experience of time management

  • Must be able to prioritise and work to deadlines and ensure queries resolved in a timely manner.

  • Ability to work under pressure and maintain high standards when dealing with tight deadlines, high volumes and demanding trading desks and clients.

  • Client facing experience or ability to conduct discussions with clients in a confident manner.

  • Clear communicator both written and verbal with both internal departments and external clients / counterparties

  • Ability to demonstrate problem solving skills, manage and resolve queries independently

  • Excellent Client focus - ability to build solid relations with internal and external clients to provide top tier client service

  • Ability to liaise with all levels of the firm and people with different experiences and backgrounds.

  • Meticulous attention to detail and market deadlines

  • Flexible, enthusiastic and hard-working approach

  • Competent Excel skills and the ability to manipulate data

Desirable

  • Market related experience with knowledge of Fixed Income

  • Previous experience working in a Client facing environment

  • Understanding of the front to back securities trade flow

  • Previous experience of working in an Operations environment

  • Knowledge of Vendor platforms such as OMGEO CTM and Bloomberg

  • Previous experience within a client service team

  • Knowledge of Operational Risk, Client Money Protection and Funding

  • Knowledge of the workings of EMEA markets e.g. buy-in risks, settlement fines, market nuances

  • Experience of working with salespeople / traders.

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-21044188

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Josh Littlemore

Referral Bonus:

0

Street Address

Primary Location:
CENTRAL PARK, Dublin, 18