Application Production Services and Engineering - Technology Apprentice 2025 - Bromley

Application Production Services and Engineering - Technology Apprentice

Bromley

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Programme Overview

Our apprentice programme starts in September 2025, you will join one of our Global Technology teams in a full-time role whilst studying for a three-year Digital Technology Degree.

You’ll spend most of your time working alongside experienced colleagues, learning relevant and valuable skills, contributing to exciting projects whilst being exposed to cutting-edge technology and see first-hand how first-class organisations operate systems. For the remainder of your time, you’ll follow an established apprenticeship programme, graduating after three years with a Degree in Digital and Technology Solutions.

Apprentices work in all parts of the Technology organisation in roles ranging from business analysis, data science, software engineering, infrastructure engineering, system security, and technology operations. Apprentices evolve during the programme based on their career aspirations, and depending on how quickly their technical and soft skills develop. We encourage apprentices to take advantage of employee networks, and all other resources made available to them to accelerate their career.

Successful apprentices will continuously relate what they are learning with their work at Bank of America, as they progress through their degree programme. The apprenticeship will support you in developing in key elements of the role below:

The individual will be part of a wider application support team, supporting Bank of America’s core wholesale banking and vendor applications, specializing in payment processing. They will learn and become responsible for various production support aspects including, but not limited to incident & triage management, problem & change management and risk deliverables.

Working towards the following responsibilities:

• Support for resolving Incidents, Problems, Monitoring Events, and Service Requests
• Process improvements and innovation
• Creation and maintenance of system, functional and reference documentation.
• Conduct analysis and recommend bug fixes for production incidents
• Carry out daily health-check activities involving application checks, system checks, and database checks and related on production systems / servers
• Report root cause of the incidents and present ideas on how to prevent the incidents from occurring in future
• Ensure adherence to incident and change management processes

Essential and desired competencies

• An enthusiastic learner with the intellectually curiosity to explore new ways to solve problems and meet requirements
• Work as part of a team and on your own effectively
• Communicate clearly with diverse groups of colleagues

A keen interest and understanding in the below would be beneficial:

• Financial services
• System design and architecture
• Database systems and business intelligence tools
• Service management within Technology

Qualifications / Eligibility

To be considered for this programme, candidates must have the following:

• Hold or predicted to achieve at least 3 A levels/BTEC or equivalent with a minimum of 104 UCAS points (BCC Grades)
• At least a grade C or 5 in Maths and English Language GCSE (4 will not be accepted) or equivalent
• Been a resident of the UK for the past 3 years
• The right to work and remain in the UK indefinitely
• Not completed a qualification or apprenticeship at the same level or higher which provided you with substantially the same skills or training as you would gain through this apprenticeship with Bank of Americ

Our recruitment process

Apprenticeship recruiting takes place on a rolling basis once our applications are open. Assessments often begin before the deadline, so it is best to submit your application early as this will give you the best chance of being considered for the role.

We care deeply about shaping the world of work to be an equal and inclusive one – and that starts with our recruitment process. We know just how important and valuable it is to have a wide range of skills, backgrounds and experiences shaping our work and ideas. We welcome applicants from all backgrounds, and we are proud to focus on attracting, retaining, and developing diverse talent within Bank of America. Together, we aim to mirror the customers, clients, and communities we serve.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, being pregnant or on maternity leave, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience

What if I need workplace adjustments?

We are committed to ensuring our online application process provides an equal employment opportunity to all job seekers. If you need a workplace adjustment to search for a job opening, need help completing your application or video interview, please email juniortalentemea@bofa.com and let us know. We will get back to you within two business days.

We offer a competitive Salary and Benefits package