Team Member

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Wire Team is responsible for establishing and maintain the commercial and consumer customer base on the various wire transfer system data base. This includes the customer relationship, as well as the wire transfer products they subscribe to such as Telephone (PIN), Repetitive, Standing Order and Drawdown.

Job Description*

Individual will be a contributing member of the Global Payments Wire Implementation team, responsible for supporting Wire (Set up & Maintenance) Bank of America customers (known as Originators) to initiate Wire entries into the payments system. Typically, these are companies transferring funds to or from a consumer's or other company's account using the WIRE network.

Responsibilities*

• The associate will report to a FLM and will be working as a Sr. Team Member
• The associate will be responsible for facilitating the set up and maintenance of WIRE Service.
• Must understand, interpret and execute the instructions mentioned on Wire Implementation Forms
• Must be able to handle regular conversations through emails & online chats with Implementation advisors
• Must be able to provide resolution to the status requests and queries from internal partners.
• Required to be able to deliver and manage individual targets and contribute towards process metrics
• Demonstrate ownership, accountability, and sound judgment while handling sensitive customer and financial information.

Requirements*

 Education*

Graduate or Postgraduate in any stream

Certifications If Any

 Foundational skills*

• Good understanding of Payment setup

• Good Communication Skills, both verbal and written

• Proficient understanding of various operational Risk and Controls.

 Desired skills

• Excellent interpersonal skills, Excellent Business communication skills

• Proficient understanding of various operational Risk and Controls.

Work Timings*

Evening Shift (7:30 PM – 4:30 AM)

Job Location*

GGM