Operations Change Consultant – Global Payments Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Line of Business Description: The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

Job Description:
This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.

Responsibilities:

• Provides consulting expertise to the GPO organization in support of operations excellence and change initiatives, ensuring execution of all operational readiness task
• Drive our GPO roadmap which focuses on delivering one function, one process and one platform for each of our 5 Centers of Excellence within GPO while delivering all product, technology and/or operations sponsored projects
• Assess and analyze the impact of new initiatives globally across GPO
• Acting as the primary point of contact and integration for operations across multiple projects
• Driving the end-to-end integration of various work streams in order to deliver the intended project solution; including defining business requirements, reviewing and approving technology design, project execution, integration and implementation.
• Managing the creation of Jira stories; ensuring the documentation from requirements to implementation meet the enterprise change standards.
• Directing the work efforts of resources that may be functionally aligned as part of the project.
• Managing the project scope, timeline and budget/expenses for GPO owned projects.
• Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance.
• Ensuring all applicable change requirements are satisfied.
• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues
• Performs risk management activities to minimize project risks
• Assists with creating and maintaining comprehensive project documentation
• Leverages business knowledge to identify opportunities for improvement and supports change execution

Required Qualifications:

• Minimum of 5 years of experience with projects, production support activities and/or operations

• Cross functional with strong business analysis, problem solving, quality management and organization skills

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

• Excellent written and verbal communication skills

• Willing to learn and adapt to change

• Working knowledge of Windows and Microsoft Office

• Ability to build and maintain excellent relationships with business stakeholders and gain trust in order to guide and influence them

• Ability to understand the bigger picture (risks, dependencies)
• Ability to work a flexible schedule as required to meet business needs.

Desired Qualifications:

• Experience with payment operations or payment-related processes
• Experience of the Agile software delivery methodology and Jira
• Experience with large scale projects/project management
• Executive reporting and presentation skills

Skills:

• Active Listening
• Attention to Detail
• Collaboration
• Critical Thinking
• Written Communications
• Decision Making
• Influence
• Oral Communications
• Prioritization
• Problem Solving
• Adaptability
• Customer and Client Focus
• Data Management
• Emotional Intelligence
• Risk Management

Shift:

Hours Per Week: