Infrastructure Engineer Lead - GBS IND

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Core Technology Infrastructure (CTI), part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With presence in more than 35 countries, TI designs, builds, and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company’s employees, customers, and clients around the world.

Job Description

An Infrastructure Engineer for Db2 z/OS is required to support software installation, upgrades, maintenance, 24x7 on-call coverage, disaster recovery testing, automation, monitoring, alerting, and security administration for resilient mainframe database and replication services.

The role contributes to the installation, upgrade, maintenance, certification, and operational support of IBM Db2 for z/OS and replication products, including Q Replication, SQL Replication, and CDC.

The engineer will help maintain service stability through monitoring, automation, security administration, documented operational procedures, disaster recovery readiness, and effective coordination with internal support teams, software vendors, and management.

Responsibilities*

Responsibilities include but are not limited to:

·         Install, upgrade, maintain, test, and support IBM Db2 for z/OS and replication products, including Q Replication, SQL Replication, CDC etc.

·         Perform software certification testing and maintain clear operational, maintenance, and recovery procedures.

·         Support disaster recovery planning and testing to validate service recoverability and operational resilience.

·         Develop and enhance automation, monitoring, alerting, health checks, and operational controls.

·         Administer security-related activities, including access controls, RACF coordination, TCP/IP connectivity, and network certificates.

·         Analyze and resolve complex Db2, replication, infrastructure, performance, and production support issues.

·         Work with support teams, software vendors, and management; communicate technical risks, status, and resolution plans clearly.

·         Participate in a 24x7 on-call rotation and provide off-hours support as required.

Requirements*

 Education* B.E/B.Tech/M.E/M.Tech/Computer Science degree preferred or substantially equivalent experience.

Certifications If Any: NA

Experience Range* 8-10+ years

Foundational Skills

·         Hands-on experience supporting IBM Db2 for z/OS and replication products, including Q Replication, SQL Replication, and CDC.

·         Experience with software installation, version upgrades, maintenance, certification testing, operational documentation, and disaster recovery testing.

·         Ability to participate in 24x7 on-call rotation and provide off-hours production support when required.

·         Strong analytical, debugging, problem-solving, and production incident resolution skills.

·         Strong written and verbal communication skills, with the ability to work effectively with support teams, software vendors, and management.

Desired skills

·         Experience supporting BMC for Db2 tools, IBM z/OS Connect, and Software AG ADABAS and Natural products.

·         Programming or automation experience with REXX.

·         Working knowledge of SQL, JIRA, SMP/E, RACF, TCP/IP, network certificates, and Splunk.

·         Working knowledge of other mainframe subsystems, including CICS, IMS, and MQ.

Work Timings*

11:30 to 20:30 IST (Monday-Friday)

*The schedule would likely start later in the India day initially to perform cross training

Job Location*

Hyderabad, Chennai, Mumbai & Gurugram