Client Reporting Manager I

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing complex initiatives across a broad group of analytical resources. Key responsibilities include managing components of large reporting platforms to deliver comprehensive reporting solutions and engaging with clients and senior leadership. Job expectations include responding to business needs and enhancing how reporting is developed and delivered at Bank of America.

Responsibilities:

• Collaborates with business stakeholders, developing the vision and strategy for delivering and maintaining innovative automated business intelligence solutions to support data-driven business decisions
• Manages the end-to-end delivery of complex technical projects, collaborating across partner teams to deliver on desired outcomes
• Leads the design, development, and maintenance of automated data extract, transform, and load processes from various database platforms, storing data in ‘Fit for Use’ relational tables
• Oversees appropriate focus, prioritization, and alignment of resources to ensure on-time delivery of work while following established procedures and quality guidelines
• Provides technical solutions and learns new technology to fulfill the project needs, while staying current on the latest solutions available in the industry
• Partners closely with stakeholders and executive management, to ensure seamless integration and adoption of business intelligence solutions

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Line of Business Description:

• Retail Credit Operations (RCO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require compassionate touch, high attention to detail, management of complex or high-risk situations, adjustments for unique product or situation combinations and education of internal partners.  We respond rapidly to an evolving set of products, compliance requirements, and client needs.  RCO practices excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth.

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• The RCO Horizontal Reporting and Analytics team is seeking an analytically driven senior leader to support critical initiatives , drive decisions with data and improve overall performance across the organization.

Required Qualifications:

• 15+  years of relevant experience
• Demonstrated advanced analytical and problem-solving skills
• Experience working with large, complex datasets
• Strong communication skills, including ability to translate complex technical concepts into executive-level insights
• Understanding of workflow, SLAs, and operational performance metrics
• Experience developing and delivering strategic recommendations
• Experience managing undedicated resources or influencing without authority
• Strong attention to detail with ability to tell a clear story with data
  
  

Skills:

• Analytical Thinking
• Business Analytics
• Data and Trend Analysis
• Problem Solving
• Collaboration
• Innovative Thinking
• Monitoring, Surveillance, and Testing
• Presentation Skills
• Risk Management
• Data Visualization
• Oral Communications
• Written Communications

Shift:

Hours Per Week: