WM Operations Strategy & Transformation - Process Design Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Responsibilities:

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Skills:

• Change Management
• Continuous Improvement
• Process Design
• Process Simplification
• Reporting
• Business Process Analysis
• Critical Thinking
• Process Performance Measurement
• Program Management
• Strategic Thinking
• Conflict Management
• Decision Making
• Process Effectiveness
• Scenario Planning and Analysis

Line of Business Job Description:

Wealth Management Operations (WMO) provides end-to end operational support of Merrill, Private Bank, and Workplace Benefits.

 The Strategy and Transformation Team within WMO leads the evolution and full integration of the Operational Excellence program within the organization. The team leads strategic work efforts geared toward improving Wealth Management Operations and other Merrill Lines of Business using process analysis techniques and supports Process Owners (PO) to drive recommendations on strategic direction and compliance with the Enterprise Process Management Policy.      

 As a senior member of the Strategy and Transformation team within Wealth Management Operations (WMO), the Process Design Consultant II leads complex, cross-functional initiatives that drive strategic transformation across WMO and adjacent Merrill Lines of Business. This role operates with a high degree of autonomy and is responsible for shaping process strategies, mentoring junior consultants, and influencing senior stakeholders.

 The Process Design Consultant II applies deep expertise in process analysis, organizational design, and technology enablement to uncover opportunities, mitigate risks, and deliver innovative solutions. This role requires advanced analytical capabilities, strong executive presence, and the ability to navigate ambiguity while driving measurable impact across the organization.

A Process Design Consultant II on this team will:

• Lead strategic initiatives that span multiple Lines of Business and influence enterprise-wide transformation.
• Evaluate current state processes, organizational structures, and technologies to identify improvement opportunities.
• Raise attention around risk and obstacles uncovered during analysis and propose mitigation strategies.
• Use advanced data analytics and visualization tools to develop sound target state solutions.
• Build and present compelling business cases to senior leadership.
• Provide mentorship and coaching to junior process designers to strengthen the Operational Excellence program.
• Engage with executive stakeholders to socialize analysis, status, and strategic recommendations.

Required Qualifications:

• 3+ years of process design experience including process, organization, and technology.
• 3+ years of strategic planning, business model innovation, and business case development.
• Advanced analytical and critical thinking skills with experience in data-driven decision making.
• Strong executive presence and stakeholder management skills.
• Advanced process mapping and modeling skills using tools such as Visio
• Expertise in storytelling and presentation, both written and verbal.
• Avid learner comfortable navigating new situations
• Skilled at managing high degrees of complexity

Desired Qualifications:

• Six Sigma Black / Green Belt certification.
• Advanced Excel and data visualization skills.
• Experience managing or supporting operations in Wealth Management and Financial Services.​

Shift:

Hours Per Week: