Relationship Manager - Global Payment Solutions - Payment Clients, Vendors, Networks, Partners

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Drives development of GPS Innovation strategic direction and execution of related initiatives, particularly with respect to Consumer, Retail, Private Banking and Wealth Management.  Acts as an objective advisor to senior leaders across the payments space. Leads sourcing and progression of concepts through the innovation funnel articulating client pain points, potential solutions, applicable frameworks, business economics, etc. Partners with SMEs across the organization to flesh out concepts and next steps. Develops requirements for test and learn, success metrics and criteria for proofs of concepts.  Takes learnings to design a phased commercialization approach partnering with product to deliver on concept vision.

Responsibilities:

• Serves as a lead primary Relationship Manager for a portfolio of large corporate clients, partnering with treasury, payments and service teams to deliver exceptional client experience
• Monitors payment performance, identifying trends and risks across multiple data sources and translating insight into actions that improve client outcomes, operational efficiency and revenue retention
• Leads regular client reviews, addresses complex payment issues, coordinates cross-functional resolution efforts providing proactive recommendations on payment capabilities, process optimization and performance improvement.
• Builds trusted executive level relationships, analyzing payment volumes and service metrics, preparing client-facing performance reporting, tracking service commitments, escalating and resolving issues, supporting onboarding and change initiatives and identifying opportunities to deepen client engagement through consultative problem solving and data driven insights
• Maintains visibility into Payments industry trends and developments

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Qualifications:

• 5-10 yrs of relevant business experience and comfort with basic financial modeling (i.e. corporate finance, corporate strategy, consulting)
• Proven experience managing relationships with clients for payment products, programs and services
• Ability to interpret payment performance data, service metrics, and operational trends from multiple systems and reporting sources
• Experience analyzing fraud and chargeback performance, identifying trends and partnering with client and internal teams to improve outcomes
• Advanced analytical and problem-solving skills and the ability to identify root causes and recommend practical solutions
• Proficiency in Microsoft Office (comfort with Excel and PowerPoint are required)
• Excellent verbal and written communication skills including the ability to present insights and recommendations to senior client stakeholders
• Demonstrated ability to coordinate across product, operations, technology and service teams to resolve issues and drive results
• Strong organizational skills with the ability to manage multiple priorities, deadlines and client commitments in a fast-paced environment

Desired Qualifications:

• Experience with treasury management, commercial payments, merchant services or receivables/payables solutions
• Proficiency with reporting and analytics tools such as Excel, Tableau or similar programs
• Experience developing client performance dashboards, executive business reviews and actionable management reporting
• Strong commercial mindset with the ability to identify cross-sell opportunities and support client growth strategies
• Knowledge of payment operations, implementation processes and service-level performance management
• Bachelor’s degree in business, finance, economics, analytics or a related field

Skills:

• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications
• Stakeholder Management
• Adaptability
• Innovative Thinking
• Planning
• Prioritization

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

For internal employees; participation in a work from home posture does not make you ineligible to post.

Shift:

Hours Per Week: