Site Reliability Engineer Lead (SRE) – Internal Kubernetes Container Platform (IKCP)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

The IKCP Site Reliability Engineer Lead is responsible for ensuring the reliability, scalability, performance, security, and operational excellence of the enterprise Internal Kubernetes Container Platform (IKCP). This role serves as a technical lead within the platform organization, driving automation, observability, incident management, capacity planning, platform resilience, and continuous improvement across OpenShift, Kubernetes, Rancher, VKS and emerging container platform services.

The role partners closely with Engineering, Architecture, Product Management, Security, Infrastructure, and Central Operations teams to deliver a highly available platform-as-a-product experience for application teams. Responsibilities are aligned with IKCP's focus on SLOs, error budgets, observability, runbooks, L3 operations, upgrade orchestration, and platform governance.

Key Responsibilities:

Reliability & Operations

• Own platform reliability objectives, including service availability, resiliency, recoverability, and operational health.
• Lead critical incident response, root cause analysis, and problem management activities.
• Serve as a senior escalation point for L3 platform support and on-call operations.
• Develop and maintain operational runbooks, recovery procedures, and standard operating practices.
• Drive production readiness reviews for new platform capabilities and services.
• Ensure platforms meet enterprise resiliency and availability objectives.
• Conduct resilience exercises and continuous improvement activities following recovery testing.

Kubernetes & OpenShift Platform Engineering

• Execute platform upgrades, patching strategies, cluster modernization, and release orchestration.
• Improve platform scalability, performance, and resource utilization across production and non-production environments.
• Support platform modernization initiatives including OpenShift virtualization, VKS, and cloud-native technologies
• Collaborate with Product, Architecture, Engineering, and Operations teams to improve developer experience and platform adoption. 

Observability & Automation

• Design and implement enterprise observability solutions leveraging monitoring, logging, tracing, and alerting platforms.
• Automate operational processes using Infrastructure-as-Code, GitOps, CI/CD, and scripting frameworks.
• Reduce operational toil through self-healing, intelligent automation, and proactive remediation capabilities.
• Drive operational efficiency through automation of cluster provisioning, upgrades, compliance, and day-2 operations.

Capacity & Performance Engineering

• Perform platform capacity planning and trend analysis.
• Forecast infrastructure growth requirements and optimize platform resource consumption.
• Conduct performance tuning for clusters, workloads, networking, and storage services.
• Support enterprise-scale growth while maintaining platform stability and customer experience.

Security & Compliance

• Partner with security teams to implement platform security controls and governance requirements.
• Support vulnerability remediation, image compliance, platform hardening, and policy enforcement.
• Implement and maintain RBAC, Network Policies, and container security controls.
• Drive compliance with enterprise standards, vulnerability management processes, and audit requirements.

Required Qualifications:

Education / Experience

• 8+ years of infrastructure, cloud, platform engineering, or SRE experience.
• 5+ years managing Kubernetes and/or OpenShift production environments.
• Experience operating large-scale mission-critical distributed systems.
• Experience supporting enterprise production environments with 24x7 operational responsibilities.

Technical Skills

• Kubernetes, OpenShift, Rancher, VKS container orchestration platforms.
• Linux administration and troubleshooting.
• Terraform, Ansible, GitOps, ArgoCD, Helm
• CI/CD platforms such as Jenkins, GitHub, GitLab, Bitbucket, or equivalent.
• Monitoring and observability tools such as Dynatrace, Prometheus, Grafana, Splunk, ELK, OpenTelemetry.
• Infrastructure as Code and automation frameworks.
• Networking fundamentals, load balancing, ingress, DNS, and service mesh concepts.
• Storage platforms, backup technologies, and disaster recovery solutions.
• Scripting in Python, Go, Bash, or similar languages.

Desired Qualifications

• BS /MS degree in Computer Science, Engineering, Information Systems, or related technical discipline, or equivalent experience.
• OpenShift Administration or Kubernetes certifications.
• Experience running large-scale enterprise container platforms.
• Experience with virtualization technologies including VMware, VCF, and OpenShift Virtualization.
• Experience implementing cloud-native security controls and platform governance.
• Knowledge of platform engineering, developer experience, and platform-as-a-product operating models.
• Experience with vulnerability management and container security scanning solutions.

• Drives operational excellence and continuous improvement.
• Demonstrates strong ownership and accountability.
• Influences cross-functional teams without direct authority.
• Communicate effectively with senior technical and business leaders.
• Champions automation-first and reliability-first engineering culture.

Job Description:
This job is responsible for partnering with engineering and technology teams to implement measures prescribed by the Site Reliability Engineer teams it leads. Key responsibilities include ensuring appropriate instrumentation, tooling, ticketing, alerting and on call routines are in place for key services, demonstrating technical expertise within domains, and decomposing objectives into work units. Job expectations include advancing efficient solution delivery practices and promoting exceptional design, engineering, and organizational practices.

Responsibilities:

• Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities outlined in the application and system monitoring designs put forward by the Senior Site Reliability Engineer (SRE)
• Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs, and when mentoring SRE resources on reliability practices and established tools/capabilities
• Partners to implement code changes to make use of common reliability libraries and tools and helps Application Production Services and Application Development teammates understand how to use them
• Participates regularly in architecture community of practice meetings and communication via other channels
• Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and defines solutions to reduce manual support effort and/or improve system reliability
• Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations

Skills:

• Automation
• Collaboration
• Influence
• Production Support
• Result Orientation
• Analytical Thinking
• Application Development
• Architecture
• Solution Design
• Stakeholder Management
• Adaptability
• DevOps Practices
• Project Management
• Risk Management
• Solution Delivery Process

Shift:

Hours Per Week: