Senior Relationship Manager

Job Description:

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture that supports collaboration, engagement, and career development.  Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce  and positively impact the communities we serve.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Job Description:
This job is responsible for supporting the Merrill Financial Advisor (FA) team to further develop and enhance existing client relationships. Key responsibilities include serving as a key point of contact for clients, while leading relationship management activities and developing, implementing, and monitoring the team's client service model. Job expectations include leading client meetings related to investment strategy, account performance, new products, and market developments to promote growth and acquisition for medium-sized to complex accounts. This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Senior Relationship Managers supports the Financial Advisor Team to further develop and enhance existing client relationships. They promotes growth and acquisition through frequent client meetings and discussions covering investment strategy, account performance, new products, and market developments. They work closely with portfolio managers, product specialists and/or relevant team members to coordinate all sales and service activities. Relationship Managers serve as lead owners and relationship managers for medium-sized to complex accounts. They develop and implement the team’s client service model, and ensure deepening of client relationships by maintaining a thorough knowledge of Wealth Management and Enterprise lending, banking, and investment products and services, and firm policies and procedures.

Role Responsibilities

• Act as a primary point of contact to clients seeking a personalized high-touch relationship
• Document client interactions and provide team with time sensitive updates
• Develop, monitor, and execute on team service model
• Conduct introductory client meetings
• Engage FAs, specialists/partners to address client's needs
• Serve as lead owner and relationship manager for a group of clients
• Identify and own the process for client review meetings
• Host client review meetings to assist in re-discovery conversations, capture notes and follow up in Sales Force, and track all actions/activities to ensure highest level of client service
• Lead the management and facilitation process of elevated client issues/concerns
• Organize and facilitate client appreciation events

Additional Responsibilities:

• Manages the tracking of all client actions/activities to ensure the highest level of client service is provided, while presenting time sensitive updates to the team and monitoring and reporting on client satisfaction
• Oversees client review meetings to ensure deepening of client relationships by maintaining a thorough knowledge of wealth management and Enterprise lending
• Executes on the team service model, including engaging with specialists/partners to address client's needs
• Manages aspects of the client relationship process, including client onboarding and resolving escalations
• Partners with the Financial Advisor (FA) team and/or Senior Business Managers in developing and monitoring the team's client book segmentation strategy
• Works with Portfolio Managers, Product Specialists, Wealth Planners, and/or Investment Management Specialists to support sales and servicing activities in partnership with FAs

Required Qualifications:

• Series 7, 63/65 or 66 or equivalent; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support
• SAFE ACT Registration; ADV-2B Required
• Obtain and/or maintain at least one firm approved designation
• Possess and demonstrate strong communication skills
• Ability to lead through collaboration and influence without direct authority to effectively partner with all Elite Growth Program (EGP) roles, product specialists and across enterprise
• Proven ability to build and deepen client relationships to identify opportunities for business growth
• Detail oriented with strong organizational skills and ability to manage multiple tasks and priorities at once
• Advanced knowledge and understanding of the suite of Wealth Management products and services
• Proven ability to manage risk and make sound decisions
• Ability to identify client needs and concerns and articulate appropriate approach to align solutions to goals
• Ability to independently research escalated client issues for response/resolution
• Minimum of five years of experience performing specialist/analyst level responsibilities or equivalent industry experience​

Skills:

• Account Management
• Business Acumen
• Client Experience Branding
• Client Management
• Business Development
• Client Solutions Advisory
• Portfolio Management
• Referral Management
• Relationship Building
• Administrative Services
• Client Investments Management
• Customer Service Management
• Process Simplification
• Referral Identification

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: