Technical Production & Engineering Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for overseeing the engineering and operational health of video infrastructure used for live events, broadcasts, and media workflows across internal and off-site environments. Key responsibilities include supporting post-production environments and partnering with internal technical teams to ensure enterprise infrastructure is configured and supported for system reliability. Job expectations include expert-level technical planning, real-time response, and continuous alignment to event production and broadcast standards & requirements.

This role supports the corporate communications team by providing technical expertise in audio, video, and encoding operations, ensuring smooth execution of live and recorded productions. In addition to managing broadcast systems, the position includes administrative support for scheduling and documentation, as well as on-site and offsite coordination of temporary AV build-outs for Bank of America events in partnership with approved AV vendors.

Responsibilities:

• Oversees the architecture and daily operations of broadcast, event spaces, and post-production infrastructure across studios and event spaces

• Ensures high-quality video and audio signal acquisition, routing, and encoding for both live and recorded content

• Manages system readiness and proactively maintain production-critical infrastructure across all supported locations

• Supports installation, configuration, and monitoring of production gear, edit suites, and media delivery workflows

• Collaborates with event leads, engineers, and internal support teams to deliver flawless live event and broadcast experiences

• Leads technical planning and execution for system upgrades, expansions, and continuity-of-service efforts

• Documents configurations, standard operating procedures, and technical guidelines; resolves technical issues and uphold production readiness standards across environments

Required Qualifications:

• 10+ years of experience in Broadcast Operations, AV Support or live event production

• Broadcast engineering fundamentals (audio/video signal flow, encoding, streaming)

• Live event production support

• Strong organizational and planning skills

• Vendor coordination and relationship management

• Familiarity with AV systems and networking basics

• Ability to work independently and in a team environment

• Adaptability to manage multiple responsibilities

• Willingness to travel up to 40%

Desired Qualifications:

• AVIXA CTS-D or CTS-I – advanced design or installation specialization

• Audiovisual Network Professional (ANP) – AV networking expertise

• Manufacturer-specific training/certifications, such as: Yamaha Pro Audio (CL/QL/Rivage series consoles), Dante Domain Manager Administrator, Ross Video Carbonite or Ultrix training, Shure Wireless Systems certification and Panasonic Broadcast Systems training

• Cisco CCNA – networking fundamentals for AV-over-IP environments

Skills:

• Production Support

• Risk Management

• System Installation

• Technical Documentation

• Technical Troubleshooting

• Collaboration

• Planning

• Process Management

• Project Management

• Resource Management

• Adaptability

• Data Collection and Entry

• Event Planning

• Process Simplification

• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: