Senior Site Reliability Engineer

Chandler, Arizona

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for partnering with leaders across engineering and technology to define objective reliability goals for services. Key responsibilities include composing observability designs through instrumentation and dashboards, identifying root causes of complex/impactful issues, partnering with cross functional teams to deliver sustainable design patterns, and driving early adoption of non-functional production support requirements. Job expectations include automating services to improve reliability and efficiency and influencing a culture of innovation and continuous improvement.

The Senior Site Reliability Engineer acts as an advanced senior individual contributor responsible for designing, implementing, and maturing reliability engineering capabilities. The role focuses on complex technical problem solving, reliability architecture, automation strategy, observability maturity, platform resiliency, and operational excellence. The ideal candidate can operate across both strategy and execution: defining patterns, building automation, mentoring engineers, resolving hard platform issues, and driving long-term reliability improvements.

Responsibilities:

Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention
Develops software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability
Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility
Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliability
Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs
Engages as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem management investigations
Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support
Serve as a senior technical authority for platform reliability, resiliency, observability, automation, and production readiness
Design and implement advanced reliability patterns for landing zones, private networking, DNS, firewalls, regional resiliency, service health checks, and workload onboarding
Lead complex platform reliability initiatives such as secondary-region readiness, egress/ingress observability, private DNS resolver monitoring, GenAI platform health checks, and enterprise dashboard automation
Define and mature SLIs, SLOs, reliability indicators, alerting standards, and service health reporting for Azure platform services
Develop reusable Terraform modules, automation frameworks, and CI/CD patterns that improve consistency, compliance, and operational quality
Drive observability improvements using Log Analytics, Dynatrace, Resource Graph, dashboards, and enterprise monitoring tools
Identify systemic reliability risks and translate them into engineering roadmaps, remediation plans, automation opportunities, and operational controls
Lead deep technical investigations for major incidents, recurring problems, platform defects, or service degradation events
Partner with security and governance teams to integrate IAM, policy-as-code, vulnerability remediation, control validation, and audit readiness into Azure platform operations
Provide technical design input for new Azure services and workloads to ensure operational readiness before production adoption
Mentor SRE engineers and raise the technical bar for automation, troubleshooting, documentation, resiliency design, and production support
Create executive-ready technical summaries, reliability narratives, and recommendations for leadership review
Establish reusable standards for runbooks, dashboards, health checks, problem records, post-incident reviews, and production-readiness gates

Required Qualifications:

5+ years of experience in platform, systems, or infrastructure engineering, with a strong focus on automation and integration
Proficiency in SRE best practices; Proven ability to reduce toil and improve observability of the environment
Experience with automation and orchestration tools (e.g., Ansible or similar), and scripting with golang, Python, or equivalent
Experience with supporting enterprise service mesh platforms
Experience with Infrastructure as Code (IaC) concepts and CI/CD pipelines supporting automated builds, validation, and deployments
Experience integrating provisioning workflows with platform services such as virtualization, networking, identity, monitoring, and configuration management systems
Strong focus on testing and reliability, including automated integration/validation testing and troubleshooting of complex workflows

Desired Qualifications:

Experience with CI/CD pipelines and infrastructure-as-code (e.g., Terraform, Ansible)
Familiarity with containerization and orchestration platforms (e.g., Kubernetes)
Experience in financial services or highly regulated environments
Strong analytical and problem-solving skills with data-driven decision making
Ability to communicate complex technical concepts to non-technical stakeholders
Prior experience mentoring or leading engineering teams

Skills: