Global Transactional FX Product Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

At Bank of America, each day brings innovation and opportunity. We are dedicated to turning technology advances into treasury solutions for our clients globally - across all segments and industries. We are looking for highly motivated, self-starters who can advocate for our clients in providing liquidity management, payments and receipts, trade and supply chain finance, FX and commercial card services, by complementing high tech with a personalized touch. Challenge the status quo and influence peers with diverse points of view. Forward thinkers with ability to see what's next in treasury management. The future of treasury management is here at Bank of America. Powered by people. Driven by Technology. 

The Global Transactional FX team is seeking a Director to lead product strategy, commercialization, and performance management for our automated FX conversion suite: Auto-FX and AutoConvert. This role owns end-to-end product management across client value proposition, financial performance (revenue, notional, margins), go-to-market execution, client servicing readiness, and the analytics/model capabilities that drive conversion accuracy and scalable growth. The product manager will partner closely with FX Product Sales, GPS Sales, Client Coverage, eFX, Trading, Technology, Operations, and Risk/Compliance to deliver a resilient platform and exceptional client outcomes.

Key responsibilities include:

• Own the Auto-FX and AutoConvert product strategies, including corridor/currency expansion, threshold and exclusion frameworks, channel adoption (e.g., SWIFT, host-to-host, API, online/mobile), and multi-year investment roadmaps aligned to GPS and Transactional FX priorities.

• Lead P&L management for the automated conversion portfolio: define financial targets, pricing/margin strategy, revenue attribution, cost-to-serve considerations, and performance reporting (revenue, notional, conversions, success rate, and client-level profitability).

• Drive commercialization and go-to-market execution: segment and prioritize targets, build sales plays and client-facing positioning, partner with Sales on pipeline governance, and deliver internal/external enablement (training, FAQs, pitch decks, webinars) to accelerate adoption.

• Establish the client servicing and support model for Auto-FX/AutoConvert: define SLAs, escalation pathways, issue triage routines, client communications, and feedback loops that protect client experience and enable quick remediation of mis-conversions.

• Own the risk and controls posture for Auto-Conversion product suite to: identify and mitigate operational, conduct, and model risks (e.g., incorrect conversions, disclosures, client complaints, exception handling); partner with Risk/Compliance and Operations on control design and testing, KRIs, issues management, and audit/regulatory readiness.

• Own data science, analytics, and model management that underpin conversion decisions: define model objectives and success metrics, partner with key support areas on feature engineering and data quality, and establish ongoing performance monitoring (precision/recall, calibration, drift, stability), alerting, and periodic re-validation.

• Lead the model lifecycle and governance for Auto-FX/AutoConvert decisioning, including testing, versioning, reproducibility, documentation, and controlled change management. Partner with Model Risk Management and Risk/Compliance to ensure appropriate model inventory, approvals, outcome testing, and audit-ready evidence for releases and periodic reviews.

• Perform and oversee technical and quantitative analysis of conversion outcomes: diagnose breakage drivers (e.g., reference patterns, beneficiary intelligence gaps, routing), define corrective actions, and partner with Ops/Tech to reduce exceptions and improve straight-through processing.

• Drive experimentation and optimization with sound evaluation approaches, and use insights to tune eligibility rules, thresholds, and model features to improve conversion outcomes while managing client impact and operational risk.

• Lead the platform roadmap with Technology and Operations: translate strategy into epics/requirements, prioritize delivery, sponsor releases, and ensure operational readiness, resiliency, and control environment alignment across regions.

• Develop investment business cases for enhancements and corridor launches (revenue, client impact, operational risk reduction, and capacity), and manage prioritization across stakeholders to deliver measurable outcomes.

Required Skills:

• Inclusive and Inspiring: Seeking motivating team players who value collaboration, celebrating shared success and who actively seek and appreciate diverse thoughts and backgrounds

• Authentic and Passionate: Seeking highly engaged teammates whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities

• Innovative and Curious: Seeking teammates with out-of-the box ideas and solutions, who embrace change with a future-forward mindset, and are looking to challenge the status quo

• Confident and Agile: Seeking strong communicators who value giving and receiving feedback, easily build relationships, and who are quick thinking, flexible, and always learning and sharing knowledge

• Exhibit a breadth of understanding of the business challenges facing the bank’s clients, as they relate to cross border payments and FX. An ability to translate this knowledge into smart business decisions and process that deepens client relationships and increases market share and wallet penetration.

• Ability to analyze, determine, drive and build solutions independently and proactively across the GPS teams.

• Strong grasp of critical principles of risk management, compliance and fraud as well as management experience.

Results Orientation

• Proven track record of developing and executing on product revenue growth plans and strategies

Relationship Building and Influence

• Recognized as a person of impact, engendering trust and loyalty in cross functional initiatives as well as with subordinates and clients.

• Have the ability to converse and be impactful across all levels of a client’s organization.

• Analytical skills sufficient to identify trends/opportunities within financial/market data and to locate/interpret competitive information.

• Strong written and verbal presentation skills, particularly in synthesizing large amounts of information into concise messaging for executive management consumption.  

Desired Skills:

• Strategic, logical and clear thinker.

• Highly motivated and tenacious; perseverant and resilient in pursuing objectives despite challenges.

• Patient as internal negotiation/prioritization is required.

• Organized/detail oriented.

• Solid command of Microsoft office software: PowerPoint/Excel/Word

Skills:

• Leadership Development

• Product Design and Development

• Product Management

• Project Management

• Strategy Planning and Development

• Innovative Thinking

• Performance Management

• Process Management

• Relationship Building

• Agile Practices

• Business Acumen

• Business Development

• Oral Communications

• Process Effectiveness

Shift:

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