Corporate Security Specialist - PIAM Team - 2nd shift

Charlotte, North Carolina

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for executing corporate security activities essential to protecting the safety of employees and bank facilities. Key responsibilities include gathering, analyzing, and disseminating intelligence related to potential threats, risks, and vulnerabilities, or ensuring the bank’s security technology programming and credentialing is accurate.

The Corporate Security Specialist is responsible for the administration, support, and lifecycle management of enterprise electronic security systems that protect the organization’s people, facilities, and assets. This role provides technical expertise across video surveillance, intrusion alarm systems, and access control technologies, supporting device programming, configuration, connectivity, and operational stability in a highly regulated environment.

The Specialist partners closely with internal stakeholders and external vendors to ensure security technologies are deployed, maintained, and optimized in alignment with regulatory requirements, life safety standards, and organizational risk posture.

This position requires strong technical aptitude, critical thinking, and the ability to troubleshoot and resolve complex system, device, and network-related issues while maintaining composure in time‑sensitive or high‑impact situations.

Responsibilities:

Provide technical support and system administration for enterprise access control systems
Perform device management and programming, including configuration changes, troubleshooting, testing, and validation of security devices and applications
Support networked security systems, partnering with Network Services and technology teams to resolve connectivity, performance, and integration issues
Coordinate and guide installations, upgrades, and maintenance activities, working with vendors, integrators, and property management teams
Analyze system behavior, alerts, failures, and trends to identify root causes and recommend corrective actions
Serve as a technical escalation point for complex security technology issues impacting multiple locations or systems
Ensure access control systems are in compliance with the Federal Bank Protection Act and applicable federal, state, and local regulations
Support life safety and incident response by providing timely technical assistance during system outages, escalations, or security events
Document system changes, programming updates, and resolutions with a strong attention to accuracy and audit readiness
Maintain effective communication with employees, contractors, vendors, and business partners while balancing multiple priorities and requests

Required Qualifications:

2+ yrs experience in a corporate security/Technical customer service/operations role, and/or a basic understanding of security system technologies (alarms, video, and access control).
Proficient in MS Office: Word, PowerPoint, Excel, and SharePoint
Highly organized, motivated self-starter who can deliver results with minimal direction
Team-orientation, flexibility, with a receptiveness to change
Strong, confident presentation skills with the ability to synthesize information and communicate clearly and succinctly with stakeholders
Excellent analytical skills, with significant attention to detail - ability to query, review, and manipulate data
Demonstrate the ability to be adapt to rapid changes in priorities and demand and manage risk effectively
Must be able to work 2nd shift schedule - 11:00am - 8:00pm EST, Monday - Friday)

Desired Qualifications: