Protective Services Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for the implementation of the bank's physical security programs, policies, and procedures throughout a market or region. Key responsibilities include crisis and incident management and documentation, conducting routine threat vulnerability assessment surveys, contributing to security related projects, and managing a guarding force and other security vendor relationships. Job expectations include maintaining quality connections with various business partners throughout the markets to facilitate awareness and training of security programs and initiatives.

Responsibilities:

• Investigates, responds to, and documents incidents following specified times and processes, including in-person response as appropriate
• Conducts Threat Vulnerability Assessments on facilities and implements recommendations to reduce the identified risks
• Partners with Life Safety and Threat Management on incidents to assess behaviors and activities and help ensure the safety of our facilities and people
• Drives relationships across all lines of business in a geographic area, ensuring the Front Line Units are connected to security and related reporting channels
• Ensures accuracy of invoices and adherence to budgets
• Maintains relationships with facility and security vendors and provides project support to ensure physical security best practices
• Supports executive protection and major events support on an as needed basis

Skills:

• Attention to Detail
• Crisis Management
• Decision Making
• Facilities Management
• Issue Management
• Access and Identity Management
• Customer and Client Focus
• External Resource Management
• Policies, Procedures, and Guidelines Management
• Stakeholder Management
• Analytical Thinking
• Critical Thinking
• Executive Presence
• Presentation Skills
• Problem Solving