Senior Operations Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

LOB Job Description:

​The Operations Analyst role  is a non-client facing Operations role, performing a variety of functions related to Account Analysis billing processing and research. The Operations Analyst will act as a point of contact for the Sales and Servicing teams, as well as complete unique Analysis maintenance and pricing functions for all clients utilizing treasury management services.

Responsibilities:

• Research and resolution of complex billing issues and inquiries.
• Telephone, E-mail, and Microsoft Communicator contact with many different Bank partners.
• Completion of more complex data entry tasks, report auditing and spreadsheet calculations.
• Ability to be subject matter expert and to provide support to others.
• Process and understand Pricing requests.
• Contribute toward development and implementation of unit procedures and processes and support risk initiatives.

Required Skills :

• Possesses excellent verbal and written communication skills.
• Acts with a sense of urgency and creates this in others.
• Displays problem-solving, analytical & organizational skills.
• Acts decisively and with good judgment.
• Must be flexible & adaptable; ability to handle multiple and shifting priorities.
• Thinks strategically and willingly participates in projects and other opportunities.
• Motivated individual who always maintains a positive and professional attitude.
• High emphasis around identifying and managing risk.
• Multitasking (i.e., ability to navigate multiple computer systems while interacting with the customer)
• Ability to work under pressure and meet deadlines
• Mainframe experience
• Workflow tools experience (GSS, GFS, OBA)
• Exposure to billing applications

Shift:

Hours Per Week: