Credit Servicing Specialist II - Wholesale Loan Servicing

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Responsible for any of the following and specific assignments may vary in order to achieve proper segregation of responsibilities: loan system and general ledger account reconciliation, resolving aged items in accounts, monitoring and clearing system rejects, performing limited variance analysis at the request of finance partners, initiating maintenance requests for general ledger accounts, posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing research and correcting problems, preparing and processing general ledger entries, monitoring ticklers and taking appropriate action, inputting and balancing batch work to the loan system, provide specialized processing support.

Required Qualifications:

• 1+ year of loan servicing

• Excellent communication skills

• Extreme attention to detail for a high degree of accuracy

• Ability to toggle through computer platforms with ease

• History of managing pipeline queues and meeting established business metrics

• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Desired Qualifications:

• Knowledge of LoanIQ, iCon, BOSS, Salesforce

• Proficiency in Microsoft Office Product

• Financial industry experience

• Rate experience

• Loan Documentation

Skills:

• Attention to Detail
• Customer and Client Focus
• Data Collection and Entry
• Prioritization
• Written Communications
• Analytical Thinking
• Collaboration
• Oral Communications
• Recording/Organizing Information
• Issue Management
• Legal Structures and Legal Forms
• Policies, Procedures, and Guidelines Management

Shift:

Hours Per Week: