Pensions Service Delivery Consultant

Job Description:

Job Title: Pensions Service Delivery Consultant (GHR)

Corporate Title:  Up to Vice President

Location:  Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Job Profile Summary

• The role is primarily responsible for the operational delivery of UK and Ireland pension programmes (DB and DC) within EMEA. Ensures effective administration, governance, and risk management in line with regulatory and internal standards.
• You will work within the Benefits Service Delivery team, supporting the UK Pensions team, you will focus on third-party oversight, governance compliance, and process excellence through a structured and controlled operating environment.

Responsibilities

• Manage day-to-day operations of UK and Ireland pension schemes (DB/DC), ensuring compliance with service, governance, and regulatory standards.
• Support EMEA pension and benefits operations, including Ireland DC scheme.
• Oversee third-party administrator (Willis Towers Watson) to ensure service quality, compliance, and risk management.
• Maintain and review pension processes in line with the single process inventory.
• Support governance activities (trustee reporting, controls, audits, regulatory compliance)
• Identify and implement process improvements to enhance efficiency and control.
• Partner with pensions, payroll, finance, governance, and vendor management teams
• Monitor pension-related financial processes, including invoicing and expenses.
• Manage issue resolution, risk identification, and escalation.
• Support strategic initiatives, regulatory changes, and EMEA-wide pension projects.
• Maintain a strong control environment focused on risk mitigation and operational excellence.

Skills & Experience

• Well-developed understanding of UK pension schemes, including Defined Benefit and Defined Contribution structures.
• Experience pension operations and working with third-party administrators.
• Knowledge of UK pensions governance, regulatory requirements, and risk frameworks
• Demonstrated ability to manage processes in a controlled and highly regulated environment.
• Advanced Microsoft Office skills, particularly Excel (data analysis, reporting, and reconciliations).
• Detail-oriented with in-depth process focus.
• Analytical thinking with the ability to identify trends, risks, and opportunities for improvement.
• Proficient stakeholder management and influencing skills across multiple teams and levels.
• Effective problem-solving skills with the ability to manage complex operational issues.
• Excellent written and verbal communication skills, including engagement with trustees, vendors, and internal partners.

Key Competencies

• Analytical Thinking
• Process Management
• Risk & Control Discipline
• Governance & Compliance
• Vendor Management
• Business Operations Management
• Data Analysis & Reporting
• Attention to Detail
• Stakeholder Engagement
• Continuous Improvement

Benefits of working at Bank of America:

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements