Digital Director

New York, New York; Newark, Delaware

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This role will be responsible for developing and managing reporting, analytics, and data processes that support the successful sunset of the Payments & Invoicing (P&I) platform. The individual will ensure data integrity, client tracking accuracy, and actionable insights to drive client migration, reduce risk, and enable leadership decision-making.

Responsibilities:

Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results
Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation
Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level
Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank
Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank
Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes
Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

10+ years of relevant experience
Design, build, and maintain robust reporting dashboards to track
Client migration progress
Offer penetration and adoption
Call volume, complaints, and escalations
Deliver regular executive reporting with clear insights and recommendations
Identify trends, risks, and gaps to inform strategy and prioritize actions
Partner with business, product, and operations teams to translate data into actionable outcomes
Own and manage the end-to-end client list process, including:
Identification of eligible client populations
Segmentation and prioritization strategies
Tracking migration status across the lifecycle
Ensure accurate targeting for offers and outreach efforts
Partner with stakeholders to continuously refine and scale the client migration process
Establish controls to ensure consistency and repeatability across reporting cycles
Ensure accuracy, completeness, and consistency of data across multiple systems
Perform ongoing data validation, reconciliation, and quality checks
Identify and resolve data gaps, discrepancies, and upstream/downstream impacts
Partner with technology and data teams to improve data sourcing and reliability
Establish and document data governance standards and controls
Work closely with Product, Technology, Operations, Fraud/Claims, and Servicing teams
Support cross-functional initiatives by providing timely and accurate data insights
Influence stakeholders by clearly communicating risks, dependencies, and opportunities
Participate in working sessions (e.g., JADs) to ensure data and reporting requirements are defined upfront
Track and report on progress against P&I sunset milestones
Highlight risks to timeline, client experience, and operational readiness
Support planning and execution of client migration strategies
Enable leadership visibility into performance, cost, and risk reduction outcomes

Desired Qualifications:

Advanced proficiency in reporting and analytics tools (e.g., SQL, Tableau, Power BI, Excel)
Strong ability to manipulate, analyze, and interpret large datasets
Experience building automated, scalable reporting solutions
Deep understanding of data governance, validation, and reconciliation processes
Proven ability to identify and resolve data quality issues across multiple systems
Experience managing complex datasets and client-level tracking
Experience building and managing end-to-end processes, particularly client or portfolio tracking
Strong organizational skills with the ability to manage multiple priorities and dependencies
Ability to create repeatable, controlled processes in a fast-paced environment
Strong ability to translate data into clear business insights and recommendations
Experience supporting executive-level reporting and decision-making
Excellent communication and stakeholder management skills
Ability to work across complex, matrixed organizations