Digital Director

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

• Lead client communications strategy for large-scale digital payments (e.g. Wires, Bill Pay, ACH, etc.) initiatives, including owning strategy, planning, messaging, and execution. 

• Lead associate readiness  across all channels for large-scale digital payment initiatives, including strategy, delivering readiness materials, building strong partnerships across lines of business to deliver the materials and ensuring front line teams are prepared for digital payments changes.

• Track the success of communications and associate readiness efforts and proactively recommend process improvements for future associate readiness and client communications efforts for digital payments

Responsibilities:

• Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results

• Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation

• Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level

• Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank

• Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank

• Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes

• Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities

Required Qualifications:

• Minimum of 4 years with experience in digital payments, project management, program management, associate readiness, contact center, strategy, communications, or related field.

• Strong experience working cross-functionally with technology, product, contact center, or similar teams. 

• Proven ability to build strong cross-line of business partnerships and align stakeholders to deliver shared outcomes

• Proven ability to execute projects on time and with quality

• Ability to manage multiple workstreams and deliver under tight timelines.

• Excellent communication and organizational skills

Skills:

• Business Acumen

• Decision Making

• Product Design and Development

• Product Management

• Program Management

• Executive Presence

• Oral Communications

• Presentation Skills

• Prioritization

• Written Communications

• Business Case Review

• Hiring and Onboarding

• Negotiation

• Strategic Thinking

• Talent Development

Shift:

Hours Per Week: