Benefits Service Delivery Consultant (GHR)

Job Description:

Job Title: Service Delivery Consult (GHR)

Corporate Title:  Assistant Vice President/Vice President

Location:  Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Job Description:

This role is responsible for executing the delivery of Global Human Resources (GHR) pensions, benefit products and policies across the EMEA region. Job requirements include, but are not limited to, ensuring management of programs in line with the single process inventory standard and ensuring plans are administered to metric set standards. The role requires the implementation of governance standards and adherence to the laws, rules and regulations across the region. Partnership with Payroll, Finance and Vendor Management is also essential. 

Responsibilities:

• Oversees the evaluation of existing processes, technologies, and routines to drive process improvements.
• Works with the Benefits Design & Governance team to ensure all processes are accurately documented and reviewed regularly.
• Supports and manages programs changes or corrections to programs where issues or errors occur.
• Manages and monitors program expense payment and invoices in conjunction with Design and Governance Teams, Payroll and Finance.
• Partners with the benefits Design and Governance Team to ensure processes are aligned to plan design requirements.
• Evaluates routines and initiatives to identify solutions that meet business needs and priorities

Required Skills:

• Analytical Thinking
• Critical Thinking
• Decision Making
• Pensions & Benefits Management
• Process Management
• Business Operations Management
• Influence
• Problem Solving
• Quality Assurance
• Strategic Thinking
• Business Process Analysis
• Data Governance
• Executive Presence
• External Resource Management
• Policies, Procedures, and Guidelines Management

Benefits of working at Bank of America:

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements