Principal Engineer - GBS IND

Chennai, India; Hitec City, Madhapur; Mumbai, India; Gurugram, India

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Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

The Agentic Engineering Transformation (AET) team serves as a centralized enablement and governance function responsible for driving enterprise‑wide adoption of AI‑powered agents using Microsoft Copilot Studio and the Power Platform.

AET establishes standards, best practices, and architectural patterns for building, integrating, and operationalizing Copilot agents across the organization. The team works closely with CIO organizations, application teams, platform owners, security, and governance partners to ensure scalable, secure, and compliant agent implementations.

By providing hands‑on expertise, consultation, and operational support, the AET team accelerates delivery, improves solution quality, and enables consistent adoption of agentic solutions aligned with the enterprise AI roadmap.

Job Description*

Responsible for designing, building, and operationalizing AI driven solutions using Microsoft Power Platform and Copilot Studio. The role combines architecture‑led solution design, full stack engineering, and deep hands-on Copilot Studio expertise to enable enterprise Copilot agent adoption. The position supports agent development, automation workflows, integrations, secure access enablement, and serves as a Copilot Studio SME to strengthen AET delivery outcomes.

Responsibilities*

Design and implement Copilot Studio agents supporting enterprise automation and intelligent workflows.
Provide architecture level consultation to CIO and application teams on agent design patterns, integrations, and deployment strategies.
Develop and configure Power Automate workflows, custom logic, and orchestration for agents.
Enable and manage Power Platform connectors, permissions, and access models in collaboration with platform, security, and governance teams.
Design and develop custom APIs and integrations to connect Copilot agents with enterprise systems and data sources.
Support agent operationalization, including environment setup, deployment readiness, and production support considerations.
Act as a Subject Matter Expert (SME) for Copilot Studio best practices, patterns, limitations, and troubleshooting.
Reduce delivery risk by closing skill gaps, accelerating development timelines, and improving agent quality across AET initiatives.
Support knowledge transfer, documentation, and enablement activities for delivery teams adopting Copilot Studio.

Requirements*

Education*

B.E./ B. Tech or above
Certifications in Microsoft Power Platform/AI/Cloud are desirable

Experience Range*

15 to 20 Years

Foundational Skills*

Solution architecture
Full stack engineering concepts (APIs, backend systems, workflows)
Microsoft Power Platform fundamentals
Good knowledge with at least one of the major cloud providers like Microsoft Azure
Enterprise security and access control concepts
Agile delivery and enterprise application development
Excellent communication and presentation skills

Desired Skills*