Senior Technology Manager - Application Governance & Service Management Engineering

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

This job is responsible for leading a team to manage regulatory, compliance, security, and lifecycle risk across Collaboration & Productivity Products and Services. Products include M365, Adobe, Virtual Meetings and Events, Enterprise Voice, Contact Center, Trader Voice, Regulatory Voice Recording, Regulatory Messaging, Carrier Access and Security.  

Key responsibilities include managing risk portfolio in partnership with Global Tech, Global Risk, Audit, Compliance, vendors, and internal Product / A&E teams to review findings, identify controls, and manage remediation plans. In addition the individual will be responsible for overseeing adherence to lifecycle, privileged access, capacity management, resiliency, and inventory requirements and standards.

The role will require managing both unstructured and structured data to highlight areas in need of prioritization, optimize processes across and within the org to create efficiency, and to facilitate timely delivery of Application and Service requirements across the portfolio. 

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

• Lead and manage a risk and compliance engineering team responsible for identifying, assessing, prioritizing, and remediating regulatory, compliance, security, and lifecycle risks across Collaboration & Productivity platforms, including M365, Adobe, Virtual Meetings & Events, Enterprise Voice, Contact Center, Trader Voice, Regulatory Recording, Regulatory Messaging, Carrier Access, and Security services.

• Own the end‑to‑end risk portfolio for the Collaboration & Productivity product suite, partnering closely with Global Technology, Global Risk, Audit, Compliance, external vendors, and internal Product and Architecture & Engineering (A&E) teams to review findings, define appropriate controls, and drive timely, durable remediation plans.

• Establish and enforce lifecycle governance across applications and services, ensuring compliance with enterprise standards for technology onboarding, ongoing maintenance, decommissioning, and technical currency.

• Oversee privileged access management, ensuring appropriate controls, monitoring, and attestations are in place to meet security, regulatory, and audit requirements.

• Ensure adherence to capacity management, resiliency, and availability standards, partnering with engineering and infrastructure teams to address risks related to scalability, fault tolerance, disaster recovery, and service continuity.

• Maintain accurate service and application inventory, ensuring completeness, traceability, and alignment with enterprise risk, audit, and compliance expectations.

• Analyze and synthesize structured and unstructured data from audits, assessments, incidents, metrics, and operational sources to identify systemic risk, emerging trends, and areas requiring prioritization or management attention.

• Drive process optimization and operational efficiency, identifying opportunities to reduce friction, eliminate manual work, and improve consistency across risk management, reporting, and remediation workflows.

• Provide clear executive‑level reporting and insights, translating complex risk, compliance, and technical topics into actionable summaries for senior leadership and stakeholders.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 15+ years of experience with managing on prem and cloud products and services across fi1nancial markets
• 10+ years technical experience across Collaboration and Productivity services
• Experience managing distributed teams, proven ability to create processes and routines to create strong outcomes
• Strong interpersonal skills with excellent verbal and written communication, able to communicate effectively to senior leadership.

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Shift:

Hours Per Week: