Sr Business Control Specialist - Business Controls – Policy Compliance

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Profile Summary:

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

The Global Payment Operations (GPO) organization supports Global Wire transfer and ACH payments for internal and external clients across multiple time zones and currencies through various channels.  This is managed through 7 Center Of Excellences (COEs) to drive global consistent processing and platforms. The COEs are responsible for supporting STP, handling Non-Straight-Through items, overdraft exceptions, investigations, reporting, initiative support, sanctions screening, monitoring payment flows 24X7 and Fraud Analytics & Alert Management in accordance with established policies.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Supports assessment of compliance with applicable laws, rules, regulations, and enterprise policies across the Front Line Units
• Communicates and oversees adherence to governance, regulatory, and policy‑related activities, maintaining effective communication with senior leaders
• Performs assessments of business activities against applicable regulatory requirements, identifying gaps, emerging risks, and areas requiring enhanced controls or procedural alignment

Required Qualifications:

• Minimum 3+ years of experience in the Audit, Compliance, or Risk function of a large financial services company, multi-national company, public accounting firm, or with a regulatory agency with strong track record of success and demonstrated progression in complexity of assignments
• Knowledge of applicable laws, rules, regulations, enterprise policies, and control frameworks, and experience assessing business activities for compliance with those requirements
• Ability to communicate complex ideas in a clear and concise manner

• Able to effectively challenge, influence, and manage risk; holds self and others accountable for managing risk
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude
• Able to thrive in a dynamic team environment
• Ability to prioritize work and complete assignments within time constraints and deadlines

Desired Qualifications:

• Global Operations and Global Payment experience
• Knowledge of Bank of America business processes and front-end application systems
• Knowledge of Issue Management requirements
• Proficient in Collaborations site

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research
• Regulatory Compliance
• Laws, Rules & Regulations (LRR) Assessment

Shift:

Hours Per Week: