Transaction Management Ops Analyst - Global Markets Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of  assets into and out of accounts. Key responsibilities include  reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures.  Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Key point of contact for Global Clients for Allocation/Confirmation related queries within BofA across product, market, entity, trade status.

This team is responsible for providing internal and external operational support for our stakeholders. The team must provide client institutional processing services for day-to-day equity transactions done with BOFAS. The team primarily supports the Equity business within Global Markets (High-Touch, Electronic, Portfolio, Convertible Bond, Capital Markets, Derivatives and more). This team can be categorized as post-execution transaction management and is responsible for the internal allocation kicking off the settlement process within the lifecycle of a trade.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
• Must be on hand to offer premium Client service and deal with all Client queries and manage the relationships between our Clients and internal BofA departments
• Directly interacts with Clients on a daily basis, is the main point of contact for clients on all operational issues and acts as Client advocate within BofA to ensure all clients’ needs are met
• Monitors and manages block level and allocation level trade matching for institutional equity trades, ensuring timely and accurate affirmation prior to settlement deadlines
• Investigates and resolves matching exceptions, including account discrepancies, quantity mismatches, settlement instruction issues, and counterparty breaks
• Validates and reconciles client provided allocation instructions (FIX, CTM, or other post allocation sources) against internal booking and account mapping logic
• Coordinates with Trading, Middle Office, Settlements, Client Service, and Technology teams to resolve trade lifecycle issues impacting affirmation, confirmation, or settlement
• Engages directly with asset managers, custodians, and broker dealers to address matching delays, incorrect allocations, or instruction discrepancies
• Contributes to process improvement initiatives aimed at increasing STP rates, reducing manual intervention, and enhancing client experience
• Professionally supports challenging stakeholders internally and externally (clients-investment manager, hedge fund services, brokers)

Required Qualifications:

• Demonstrated time management and scheduling discipline, including the ability to structure workflows around key cutoff times (affirmation windows, settlement deadlines, regulatory timelines).
• Highly self‑motivated and self‑directed, with the ability to independently identify issues, initiate follow‑ups, and drive resolutions.
• Strong organizational skills with attention to detail, ensuring accuracy in trade processing, exception handling, and documentation.
• Analytical experience - strong analytical and problem‑solving skills, with the ability to assess root causes and distinguish between systemic issues and one‑off breaks.
• Advanced Microsoft Excel experience (V/X Lookups, pivot tables, macros)

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift:

Hours Per Week: