Business Strategy & Initiative Manager

Charlotte, North Carolina; Newark, Delaware; Jacksonville, Florida

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

The Business Strategy & Initiatives Manager is a key contributor within Global Operations, partnering with Line of Business leaders, Process Owners, Change Management teams, and data partners to drive strategic initiatives, process optimization, and measurable business value. This role brings together process design, initiative execution, advanced analytics, and value storytelling to support enterprise transformation, operational excellence, and a process-driven culture.

This individual owns initiatives end-to-end — from discovery and assessment through solution design, implementation, value realization, and executive communication — ensuring that strategy, process, technology, and data are aligned to deliver outcomes that matter. The ideal candidate is a strong influencer and trusted advisor, equally comfortable challenging the status quo, analyzing complex data, building executive-ready narratives, and leading cross-functional stakeholders through transformation.

Key Responsibilities

Strategy, Process Design & Initiative Execution

Partner with subject matter experts, Process Owners, and Change Management teams to maintain an end-to-end view of business processes.
Analyze current-state processes, challenge assumptions, and design optimized future-state solutions.
Build and execute strategic initiatives aligned to enterprise priorities.
Implement solutions that reduce risk, improve efficiency, and enhance controls.

Value Discovery, Analytics & Insight Development

Lead process assessments through a value lens and define KPIs and success criteria.
Translate business challenges into Statements of Value.
Perform data analysis to identify opportunities and quantify impact.
Dashboard Design & Data Enablement

Design and build executive-ready dashboards using Power BI or Tableau.

Optimize existing data models, calculations, and visualizations.
Partner with data teams leveraging APIs, databases, and SQL.

Stakeholder Engagement & Executive Communication

Engage business leaders and executives to deliver strategic outcomes.
Facilitate workshops and stakeholder interviews.
Develop and present executive-ready insights and recommendations.

Standardization & Capability Building

Standardize value frameworks, reporting templates, and delivery methodologies.
Document and share reusable playbooks and best practices.
Promote a culture of continuous improvement and data-driven decision-making.

Required Skills:

The ideal candidate is a strong leader with the ability to challenge and influence stakeholders at all levels in the organization, with excellent analytical and critical thinking skills, and a process improvement mind-set with the ability to drive optimization. Directly supports the program's strategic direction, transformation efforts and process driven culture.

8–10+ years of experience in strategy, process improvement, analytics, or consulting.
Strong leadership and influencing skills within matrix environments.
Advanced proficiency in Power BI and/or Tableau.
Strong analytical, communication, and executive presentation skills.