Feature Lead - Technology

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing leadership, technical direction and oversight to a team delivering technology solutions. Key responsibilities of the job are to provide oversight of the design, implementation, and maintenance of complex computer programs, align technical solutions to business objectives, and ensure that coding practices/quality comply with software development standards. Job expectations include conducting multiple software implementations and applying both depth and breadth in knowledge of several technical competencies.

Responsibilities:

• Designs, develops and is accountable for feature delivery

• Applies enterprise standards for solution design, coding and quality

• Ensures solution meets product acceptance criteria with minimal technical debt

• Guides the team on work breakdown and execution

• Works with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria

• Plays a team lead role (as an individual contributor) and mentors the team

• Guides team members with skills and practices (planning and estimation, peer reviews, and other engineering practices)

Required Qualifications:

• 10+ years of IT experience/Software Development

• 8+ Years of FullStack programming with Java/JavaScript & Eclipse SDK

• 3+ years of hands-on software development experience in IVR

• Previous experience with Speech enabled IVR development using Genesys or/Nuance Framework is a plus

• Experience through multiple software implementations and have developed both depth and breadth in IVR and Genesys technologies

Desired Qualifications:

• Familiarity in deploying contact center solutions in a private or public cloud environment

• Experience in building/deploying applications on MS Azure or openshift platform 

Skills:

• Automation

• Influence

• Result Orientation

• Stakeholder Management

• Technical Strategy Development

• Architecture

• Business Acumen

• Risk Management

• Solution Delivery Process

• Solution Design

• Agile Practices

• Analytical Thinking

• Collaboration

• Data Management

• DevOps Practices

Minimum Education Requirement: Bachelor’s degree or equivalent experience

Shift:

Hours Per Week: