Marketing Services & Support Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data. Key responsibilities include fund setup, client identification data, pricing, and cost basis reporting. A Job expectations include providing quality service and effective operations support for internal business partners and external clients.

Responsibilities:

• Performs moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Reviews and approves required account documentation
• Identifies risk and opportunities for process improvement based on an understanding of how the work impacts other operational units
• Maintains knowledge of operational processes and assists in training less experienced team members

Skills:

• Account Management
• Attention to Detail
• Customer and Client Focus
• Written Communications
• Analytical Thinking
• Oral Communications
• Prioritization
• Problem Solving
• Collaboration
• Recording/Organizing Information
• Research
• Result Orientation

LOB Job Description:

Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. 

Within WMO, the Securities Settlement and Custody Operations teams execute manual processes and monitor automated processes to ensure all transactions associated with an account have been processed and settled such as depositing final dividend payments into the correct account, ensuring asset trades are completed without error, and balancing of trade activity.

Team Description:
Upon the receipt of instructions from the applicable Product Group or Fund Company, the Marketing Services and Support team ensures accuracy and completeness of the provided details. Once the instructions are validated, the team manages the information/data to set up or maintain Mutual Funds, Money Markets, Bank Products, 529s, Collective Trusts, and Alternative Investments within internal systems.

A successful Information Management Analyst on this team:

• Data Management & Movement: Ensures accurate and timely setup and maintenance of Mutual Funds, Money Markets, Bank Products, 529s, Collective Trusts, and Alternative Investments according to internal procedures, and regulatory standards, maintaining proper documentation to support compliance and operational integrity.
• Client Inquiry Management: Delivers timely and accurate resolutions to moderately complex client inquiries related to product setup or maintenance across workflow tools and email by researching issues using internal systems and collaborating with Product Groups and Fund Companies, improving client experience and operational efficiency. (Client: refers to internal business partner)
• Documentation Review & Approval: Validates and approves instructions and supporting documentation for completeness, accuracy, and compliance, ensuring adherence to internal and regulatory requirements and escalating discrepancies to leadership or designated team to mitigate risk and maintain audit readiness.
• Risk Identification & Process Improvement: Identifies operational risks and process improvement opportunities, within fund setup and maintenance workflows, evaluates upstream and downstream impacts of data management processes, and recommends enhancements that reduce errors, strengthen compliance, and align with enterprise standards and regulatory requirements.
• Knowledge Sharing & Training: Maintains expertise in fund setup systems, operational processes, and procedures and supports training for new hires and less experienced team members, sharing best practices to ensure consistent execution and adherence to standards.
• Process Expertise: Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding of how the work impacts other operational units.

Required Skills:

• Attention to Detail
• Problem Solving
• Prioritization
• Collaboration
• Customer and Client Focus
• Analytical Thinking
• Numerical Reasoning

Desired Skills:

• ​Knowledge of Mutual Funds 

Shift:

Hours Per Week: