Team Developer - R

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Cost basis is used to calculate gains and losses on securities and appears on monthly statements and 1099-B tax reporting statements. The Wealth Management Cost Basis process provides centralized support across Merrill Wealth Management, Consumer Investments, Retirement, Bank of America Securities, and Private Bank accounts. The process begins when system-generated or manual exceptions occur, typically due to transactions that fail to process automatically, or when an inquiry requiring tax lot adjustments is received. The Cost Basis team reviews and manually resolves these exceptions, which may involve cost basis changes, transfers, and corporate actions. The team also handles branch, consumer investments and trust team inquiries, including basis step-ups for deceased accounts, acquisition date or Cost Basis corrections, and tax lot selections. Once updates are completed, results are shared via statements, online platforms, or direct responses. The process concludes with a quality assurance review to ensure accuracy.

Job Description*

This individual will be responsible for overseeing transaction processing, maintaining accuracy in records, and facilitating effective communication between the banking backend, onshore and branch teams. Associate should be comfortable in a fast-paced, detail-oriented environment and is dedicated to maintaining the highest standards of accuracy, Turn around time and compliance in banking operations.

Responsibilities*

Approve, initiate and follow up with branch or onshore team.

Responsible to interact with LOB and Branch Offices via email and via calls (Skype call and Avaya calls)

Identify and escalate control issues, errors, and efficiency opportunities.

Work in a fast-paced environment and have the ability to prioritize and multi-task under pressure.

Must be a team player perspective & be able to communicate confidently.

Provide a high level of quality service, support, and responsiveness to clients of Merrill Lynch, Client Associates and Financial Advisor and communicate effectively with Merrill Branch & LOB.

Ensure that all established procedures are followed.

Adhere to GRG (Global Reconciliation Governance) policies while taking care of Abandoned property Month end Reconciliation.

Review of Abandoned Account forms for accuracy and if the form is complete the associate will contact the necessary team to follow the client’s instructions to either reinstate or liquidate the account.

Requirements*

• Change orientated – can identify workflow/systems inefficiencies and come up with new ideas for improvement
• Creative and analytical approach to problem solving
• Strong communication and interpersonal skills and ability to change communication style based on the audience
• Strong knowledge in MS Office products including MS Excel, PowerPoint
• Attention to details and drive for accuracy
• Ability to work well under pressure
• Basic knowledge of six sigma and MIS
• Strong operational know how and understanding of end to end process delivery
• Strong on customer centricity and approach to improve processes and better customer experience.
• Flexible in shift timings as we follow evening shifts only

Education*

Minimum Graduate, commerce stream preferred.

Certifications If Any - Any certification in finance or banking

Experience Range*

 36 to 78 months experience

 Foundational skills*

Good communication, verbal/written both and listening skills. Basic understanding about Banking operations & finance, strong analytical skills with great attention to details to perform the document review and reconciliations, Organized and able to multi-task in a fast-paced environment

 Desired skills:

Highly motivated able to work independently, Excellent interpersonal skills, positive attitude, team-player, Willingness to learn and adapt to changes.

Work Timings*

05:30 pm - 02:30 am IST or 06:30 pm – 03:30 am IST or 07:30 pm - 4:30 am

Job Location*

Gurugram