Software Engineer III - IVR Developer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, and solutions are well designed with maintainability/ease of integration and testing built-in from the outset. Job expectations include a strong knowledge of development and testing practices common to the industry and design and architectural patterns.

As a software Engineer, you will be working with some highly talented IVR developers delivering complex self service solutions for the contact center using Genesys and Nuance technologies. This role includes, but is not limited to, solution development using proven best practices, testing and support of IVR applications in a Cloud environment

As a software engineer the person will need to ensure that the systems design and solutions are aligned to achieve the desired business outcomes, and that team practices coding/quality control practices that are aligned to achieve the desired technology outcomes.

Responsibilities:

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements

• Designs, develops, and modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained

• Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack

• Executes story refinement, definition of requirements, and estimating work necessary to realize a story through the delivery lifecycle

• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas

• Automates manual release activities

• Designs, develops, and maintains automated test suites (integration, regression, performance)

Required Qualifications:

• 5+ years of IT experience/Software Development

• 3+ years of hands-on software development experience in IVR or full stack programming

• Previous experience with Speech enabled IVR development using Genesys or/Nuance Framework is a plus

• Experience with Java/JavaScript & Eclipse SDK

• Experience through multiple software implementations and have developed both depth and breadth in IVR and Genesys technologies

Desired Qualifications:

• Familiarity in deploying contact center solutions in a private or public cloud environment

• Experience in building/deploying applications on MS Azure or openshift platform 

Skills:

• Application Development

• Automation

• Influence

• Solution Design

• Technical Strategy Development

• Architecture

• Business Acumen

• DevOps Practices

• Result Orientation

• Solution Delivery Process

• Analytical Thinking

• Collaboration

• Data Management

• Risk Management

• Test Engineering

Minimum Education Requirement: Bachelor’s degree or equivalent experience

Shift:

Hours Per Week: