Technology Executive - Senior AI Platform

Charlotte, North Carolina

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for building and leading an organization to deliver technology products and services that meet strategic business outcomes. Key responsibilities include enabling the portfolio strategy by setting strategic technology outcomes, creating a resource and people development strategy, managing the financial and resource plan, advocating and advancing organizational agility, improving end-to-end processes, and promoting learning and improvement. Job expectations may include coaching, mentoring, and driving leadership succession planning and development of employees.

Developer Experience (DevEx) provides enterprise technical standards and common technical services, platforms, and tools that are leveraged by delivery teams across all BofA lines of business. We lead the solution design of those common services, platforms, and tools within our portfolio. With a strong sense of ownership for both personal deliverables and value stream goals, we perform role functions including:

Improve the experience for our developers, making it easier to deliver industry-leading solutions, while managing work efficiently and with the right controls
Advance our technology platforms through innovation
Reduce risk and improve quality across our technology portfolio by aligning to a single enterprise architecture strategy and delivering governance that enables consistency, integration and automation

We are seeking a highly accomplished Senior AI Platform Technology Executive to lead the strategy, delivery, and governance of our enterprise‑wide AI and generative AI platforms and agents. As one of the world’s largest and most regulated financial institutions, we are rapidly scaling the use of AI across thousands of applications, employees, and business processes. This executive will be responsible for building and operating enterprise‑grade AI capabilities, establishing robust governance, and ensuring safe, compliant, and value‑driven adoption of AI across all lines of business.

This role requires a visionary leader in the areas AI platforms, multi‑model architectures, Copilot Studio governance, Power Platform scale, secure by design engineering, and executive stakeholder management. The ideal candidate brings both strategic and hands-on leadership experience, with proven success driving platform adoption at global scale while partnering closely with Technology, Risk, Security, Compliance, and Business Executives.

Responsibilities:

Manages relationships with business and technology executives/sponsors and vendors for technical products and understands the work deliverables and performance of the Technology Management team by following outcomes from business and client feedback
Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers by sponsoring opportunities that improve processes, staying close to teams and their experiences, and identifying new opportunities to enhance efficiency and gain a competitive advantage
Conducts portfolio level resourcing and financial management activities, establishes target outcomes through objectives and key results, tracks strategic technology outcomes aligned to the portfolio strategy, and promotes the organization and its resources to achieve them
Facilitates performance and career development of teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
Establishes a culture of risk and compliance management, ensuring the organization is compliant with all applicable policies and standards
Ensures that execution is aligned with Portfolio strategy by working with Portfolio Product Executives and other value stream stakeholders
Manages procurement, vendor evaluations, and negotiating vendor contracts for technical products and services for the organization

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.
Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.
Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.
Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage.

Required Qualifications:

Executive Leadership & Enterprise Platforms

15+ years in senior enterprise technology leadership, including accountability at the SVP/Managing Director level
Demonstrated ownership of shared enterprise platforms used across multiple lines of business
Experience operating in highly regulated environments with rigorous risk, audit, and SDLC controls
Strong executive communication skills across business, technology, and risk stakeholders

AI Platform & Copilot Studio Leadership

Direct leadership of enterprise AI platforms, including Generative AI, agent‑based architectures, and multi‑model/LLM‑agnostic strategies
Deep understanding of the AI SDLC, including pre‑production testing, approvals, and recertification
Proven experience designing AI platforms with reusable components, default guardrails, centralized observability, and full lifecycle management
Executive ownership of Microsoft Copilot Studio as an enterprise AI surface, with experience deploying governed, enterprise‑scale agents that inherit identity, enforce DLP/connector restrictions, and integrate with centralized inventories and analytics
Familiarity with Copilot Studio Kit, agent review/testing workflows, analytics, and production readiness/decommissioning processes

Power Platform Governance & Scale

Senior leadership experience across the Power Platform (Apps, Automate, Dataverse, BI)
Expertise implementing Managed Environments, Dev/Test/Prod strategies, and enterprise CoE governance models.
Proven ability to enable productivity while preventing uncontrolled citizen‑developer sprawl

Security, Risk & Compliance

Hands‑on collaboration with Information Security, Risk, Legal, and Compliance teams
Strong foundation in identity‑first access models, connector/data source controls, and comprehensive audit logging/telemetry
Experience leading secure‑by‑design reviews and threat modeling for AI platforms
Familiarity with industry AI governance frameworks, risks, and ethics

Platform Operating Model, Adoption & Business Value

Ability to define enterprise AI intake processes, ownership models, and tiered risk patterns for AI agents.
Proven track record scaling platforms from pilot to production to full enterprise adoption.
Demonstrated success connecting AI platforms to measurable business outcomes: productivity gains, cost reduction, and risk mitigation.
Experience prioritizing use cases based on ROI and compliance, including decommissioning non‑viable efforts.

Education