Corporate Security Manager - Intelligence Manager

Charlotte, North Carolina

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing a corporate security function and providing guidance to the team of corporate security employees supporting that function. Key responsibilities include identifying, analyzing, and resolving complex problems. Job expectations include ensuring compliance with policies, and identifying and implementing opportunities to improve performance and operating efficiency.

The Intelligence Manager is responsible for managing a team of Intelligence specialists tasked with proactively identifying criminal and protest activity, terrorism, political instability, and geopolitical events which have the potential to impact Bank of America employees, facilities, operations and/or business travelers globally. This role works in collaboration with team members to develop informational and analytical intelligence products to support informed decision‑making across the organization.

Responsibilities:

Oversee Research and Event Monitoring team, ensuring 24/7 analysis of open‑source intelligence, commercial intelligence platforms, social media, and global news for events that may affect company operations.
Lead the production of timely, actionable intelligence reports—including alerts, situation updates, and impact assessments—tailored to internal stakeholders and senior executives.
Direct intelligence triage and escalation processes, ensuring threats are validated, prioritized, and communicated using standardized criteria and escalation paths.
Collaborate with Corporate Security and Business Continuity leaders to assess potential operational impacts and support protective actions or crisis response as needed.
Develop and maintain analytic tradecraft standards, including intelligence collection, analysis, reporting, quality assurance, and after‑action reviews.
Manage relationships with external, government partners, and industry groups to enhance situational awareness and strengthen information‑sharing channels.
Drive continuous improvement, implementing new tools, technologies, and analytic methodologies to elevate situational awareness and monitoring efficiency.
Provide leadership, coaching, and professional development to intelligence specialists, cultivating a high‑performing, mission‑focused team culture.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

5+ years in intelligence related work.
2–3 years of prior supervisory experience leading, managing, and developing high‑performing teams of intelligence professionals
Highly organized, motivated self-starter who can deliver results with minimal direction.
Strong leadership and interpersonal skills; ability to work with all levels of team members; conflict management skills.
Team-orientation, flexibility, with a receptiveness to change.
Strong, confident presentation skills with the ability to synthesize information and communicate clearly and succinctly with stakeholders.
Ability to influence and drive collaboration across diverse groups.
Proven ability to operate effectively in a crisis environment and high-pressure time sensitive environment in both a functional and managerial role.
Willing to work irregular hours and be "on call" in support of 24/7 evolving security and crisis events if/when needed.

Desired Skills:

Excels at adapting to changing business needs and balancing multiple competing priorities in an extremely dynamic environment, while maintaining strict deadlines.
Demonstrated experience in analytical thinking and has superior writing and communication skills and strong time management, organization, and decision-making ability.
Demonstrates initiative, creative problem-solving and relationship-building skills.
Bachelor’s Degree in intelligence or a related field

Skills: