Team Leader

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great  Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce  and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.  Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

As part of Global Ops Change Group, the incumbent will be an integral part of a multi-disciplinary team whose mandate will be to deliver industry leading Front-to-Back process and technology solutions. Acting as a change agent, he/she will manage a variety of value-driven initiatives at every phase of the project life cycle. Use his/her knowledge of processes and best practices within technology (application integration / application development), Finance/Middle-Office Operations and project management to assist in identification, assessment, and resolution of complex issues/problems.

Job Description

Assist in executing the enterprise-wide direction for GBAM Ops functions. As a member in the group, he/she will support front-to-back integration and change initiatives and be accountable for driving change and executing successful implementations.

Responsibilities

As a member of DROM Transformation and Change Management team within Global Operations responsibilities will include the following:

• Candidate will have to liaise with relevant stakeholders (Business, Legal, Compliance, Operations & Technology etc.) to analyze and decipher key Business requirements and assist in driving the End-to-End Project plan
• Help with defining project scope and perform change assessment
• Will be expected to prepare BRD, Business scenarios, Traceability matrix, Run books and other key project artefacts at various stages of the project life cycle
• He/she should be able to manage or assure any risks, assumptions, issues, and dependencies that can impact the Go-live
• Candidate will have the opportunity to plan & manage end to end project/ UAT on behalf of Operations for medium to large sized projects
• Will be expected to create UAT plan, define test approach, co-ordinate environment readiness discussions with technology teams, drive defect management and UAT governance routines
• Manage and execute deliverables specific to the region as well as Global deliverables, with reporting both locally and into the Global Program.
• Communication skills will be heavily utilized in forming and communicating a change agenda and gaining stakeholder buy-in
• Help with ensuring Global Change Standards, Enterprise Procedures are followed for the project and that documentation meets Enterprise and line of business requirements.
• Help with managing project scope, timeline, and budget.
• Help with managing production of meeting decks and tracking meeting minutes and actions
• Help with managing RAID logs and follow up on open issues
• Ability to run testing calls, pick up issues and manage status reporting around defects.
• Experience of producing test metrics/MI for senior management

Requirements

Education:  Post-graduate preferred

• Certifications If any : NA

Experience Range : 2-6 years

Foundational  Skills:

• A strong change management or transaction reporting experience is required, including the ability to prioritize work and meet deadlines and work in a highly matrixed organization
• Preference to candidates having prior experience in handling initiatives within regulatory/global markets space
• Strong verbal and written communication/presentation skills
• Eye for detail- Ability to perform detailed requirements analysis and impact assessment across products/process/systems
• Experience of using appropriate tools and techniques to ensure efficient and effective requirements analysis, project/UAT status reporting and updates.
• Experience of the products and processes within Global Banking and Markets (FICC, Equities, Derivatives, FX & Vanilla products, Asset services etc.) in a Global Bank or a consulting firm
• Familiarization with global regulatory frameworks and corresponding jurisdictional reporting obligations
• Ability to engage with key project resources and ensure project artefacts are updated
• Strong end to end Project/UAT management skills, including the ability to prioritize work and meet deadlines and work in a highly matrixed organization. Construct detailed work plans, manage teams, achieve milestones, and communicate the result across a stakeholder audience
• Deep understanding of the SDLC framework and the various testing cycles
• Ability to understand and drive Front-to-Back Workflow and articulate and understand full product/trade life cycle in Global Markets.
• Project lifecycle management/tracking and RAID reporting

Desired Skills:

• Negotiation Skills: - Ability to negotiate with ground level folks and with Line managers (Senior & Junior)
• Stake holder management (internal & external) across regions / functions / lines of business.
• Hands on experience with JIRA, HP-QC, SQL / Excel VBA, MS access and Share point, and handling MIS, will be an added advantage.

Work Timings: 12:30 PM IST - 09:30 PM IST (Depends on onshore project location – flexibility to work in the EMEA Time zone)

Job Location: GIFT/GGM