SOACC Intelligence Specialist – Research and Event Monitoring – 2nd shift

Charlotte, North Carolina; Kansas City, Missouri

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for executing corporate security activities essential to protecting the safety of employees and bank facilities. Key responsibilities include gathering, analyzing, and disseminating intelligence related to potential threats, risks, and vulnerabilities, or ensuring the bank’s security technology programming and credentialing is accurate.

The Global Corporate Security (GCS) Research and Event Monitoring (REM) Team is responsible for real-time monitoring and analysis of global intelligence and media sources to identify events that may affect Bank of America's facilities, operations, or employees. These events include geopolitical developments, natural disasters, security threats, or other significant incidents that could prompt inquiries from senior leadership or require immediate action. The REM Team ensures timely and accurate dissemination of incident reports when Bank of America interests are affected, validating information and escalating alerts through direct communication and SOACC notifications. This role requires a proactive approach, rapid decision-making, and coordination with enterprise partners to support an effective organizational response

Responsibilities:

Report on crisis and intelligence events that directly impact bank operations, facilities, employees, or address leadership’s concerns regarding potential impact.
Identify and analyze real-time open-source intelligence for potential impacts on the bank, and prepare concise, accurate reports for immediate distribution to senior leadership and stakeholders.
Monitor incidents that fall within defined parameters and promptly report them to the approved audiences.
Collaborate with regional intelligence analysts, corporate security, or other business partners to gather, vet, and review information.
Research, collect, and report security intelligence relevant to assigned geographic areas or topics of interest.
Support US and international intelligence analysts with routine research and occasional requests as the designated crisis/intelligence reporter.
Assist protective services partners with truncated public record investigations.
Review and approve intelligence reporting drafts as needed.

Required Qualifications:

Intelligence Expertise: Experienced in intelligence analysis and open-source intelligence (OSINT) research, with proficiency in social media monitoring tools.
Advanced Research & Analytics: Demonstrated ability to conduct complex research and analysis using enterprise platforms and OSINT methodologies.
Attention to Detail & Accuracy: Highly perceptive with strong attention to detail; able to meet strict deadlines during crisis events.
Exceptional Communication Skills: Strong writing and editing skills for clear, concise reporting, and effective verbal communication for stakeholder engagement.
Interpersonal Effectiveness: Proven ability to build relationships and collaborate across teams with professionalism and a positive attitude.
High-Pressure Performance: Track record of operating effectively in fast-paced, time-sensitive environments while maintaining composure.
Team-Oriented Leadership: Demonstrates a team-first mindset, adaptability, and proactive problem-solving.
Prioritization & Multitasking: Skilled at managing competing priorities and making sound decisions under pressure.
Must be able to work 2nd shift hours (2:30pm – 11:00pm ET) and flexible schedule as required.

Desired Qualifications:

Bachelor's Degree with a concentration in a relevant field (example: Intelligence Studies, Homeland Security, Criminal Justice, International Relations, Journalism).
Equivalent Work Experience: Two years in a related profession (example: Military or Law Enforcement, Federal or Private Sector Intelligence, Corporate Security, Crisis Response Communications).

Skills: