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Transaction Management Ops Analyst

Pennington, New Jersey; Jacksonville, Florida

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

LOB Job Description:

Upon the receipt of a trade correction request, the Error Control team ensures the monitoring, maintenance, and reporting of trade errors and corrections. Once the client account is corrected, the team manages the transaction to settle the activity and allocate the associated PNL. These activities are performed when instructions are received from Wealth Management offices, Investment Managers, or internal business units.

A successful Transaction Management Operations Analyst on this team:

Performs a review and reconciliation of trade correction requests and related account activity and resolves any gaps, then submits market orders based on the instructions provided in the request within the established guidelines and procedures.
Researches and resolves trade errors and discrepancies received through trade correction requests from branch offices, internal business units, or external investment managers, according to the established guidelines and procedures, and engaging support partners as needed.
Responds to internal and external partner inquiries related to trade corrections and error resolution via email, phone, or workflow systems and escalates more challenging issues to leadership as needed.
Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.

Required Qualifications:

Attention to Details
Written Communications
Problem Solving
Analytical Thinking
Prioritization
Numerical Reasoning
Must be able to work the NYSE holiday schedule

Skills:

Attention to Detail
Customer and Client Focus
Oral Communications
Prioritization
Problem Solving
Account Management
Analytical Thinking
Coaching
Written Communications
Mentoring
Research
Result Orientation

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

1st shift (United States of America)

Hours Per Week:

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Full time

JR-26003394

Manages People: No

Travel: No

Age requirement: Must at least be 18 years of age.

New Jersey pay range:

$25.00 - $36.92 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve

Transaction Management Ops Analyst

Responsibilities:

Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures

Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service

Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions

Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

LOB Job Description:

A successful Transaction Management Operations Analyst on this team:

Performs a review and reconciliation of trade correction requests and related account activity and resolves any gaps, then submits market orders based on the instructions provided in the request within the established guidelines and procedures.

Researches and resolves trade errors and discrepancies received through trade correction requests from branch offices, internal business units, or external investment managers, according to the established guidelines and procedures, and engaging support partners as needed.

​Responds to internal and external partner inquiries related to trade corrections and error resolution via email, phone, or workflow systems and escalates more challenging issues to leadership as needed.

​Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.

Required Qualifications:

Attention to Details

Written Communications

Problem Solving

Analytical Thinking

Prioritization

Numerical Reasoning

Must be able to work the NYSE holiday schedule

Skills:

Attention to Detail

Customer and Client Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Learn more about this role

New Jersey pay range:

Predictable pay

Benefits

Street Address

Primary Location:

Additional Locations:

Responds to internal and external partner inquiries related to trade corrections and error resolution via email, phone, or workflow systems and escalates more challenging issues to leadership as needed.

Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.